Part-Time Patron Experience Ambassador

We are seeking two dynamic, customer-focused Patron Experience Ambassadors to provide frontline library service to the diverse and growing residents of Jefferson County and beyond. Helping people find the information they need - whether it be what to read next, how to download an e-book or how to find a job - is what we do all day, every day. If you're passionate about providing outstanding customer service, serving your community, and are ready to contribute to the Library's success, then this may be the job for you! Ambassadors are Patron Experience Associates with the desire and ability to work at all of JCPL's locations, the Call Center, and Bookmobile (Library To You). This part-time (20 hours/week) position is eligible for benefits. This role has two openings. Job Posting Closes at 11:59PM on: 04/14/26

Division:

Library Division Management Level:

Individual Contributor Scheduled Weekly Hours:

20

Benefit Eligibility:

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

Hiring Range:

$23.39 - $29.24 per hour.

CUSTOMER SERVICE

Provides information, referrals and reader's advisory assistance to patrons in person, by phone, mail and via electronic means. Locates materials using manual and electronic databases in JCPL, other Library systems and/or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary. Advises patrons about on-line searching. Uses high-level customer service skills to determine patron needs. Creates a positive inviting atmosphere for all patrons. Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary. Promotes and presents programs, classes, workshops both in the Library and off site. Advises and instructs Library patrons in using equipment necessary to access Library resources. May present programming training or classes to the public, both on or off site. Provides quality programs presented in their area of specialty, including off-site locations. Conducts Library tours and community outreach.

CORE LIBRARY SERVICES

Participates with others in cross-functional teams to accomplish goals and objectives. Under supervision, assists in the development and maintenance of instructional tools, databases and reader's advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials. Suggests program needs.

OPERATIONAL ORGANIZATION

Participates in the responsibility for the general appearance and safety of the division and Library as a whole. Assists with collection development and maintenance. Ensures access to all materials both physical and virtual. May create content for the web or social media. Participates in the design and creation of displays, bulletin boards, signs, posters, informational/directional aids and special exhibits. Keeps current on Library policies and procedures relevant to the location and/or Library as a whole. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary. Stays current on new trends and technologies. May collect, tabulate, maintain data and prepare standardized reports.

OVERSIGHT

May assist in coordinating the work and schedules of ancillary staff and volunteers. May assume responsibility for the operation of the Library in absence of the Public Services Manager and/or Person in Charge. Takes appropriate action for disturbances and other emergencies. Other duties and responsibilities as assigned. We strongly encourage candidates from all backgrounds, identities, and perspectives to apply, as we believe a diverse workforce is critical to fostering success and achieving our goals. This position is represented by AFSCME and is part of the bargaining unit. Employees hired in the role will be represented in the collective bargaining agreement.

Accommodations Statement:

We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact careertalent@jeffco.us. This contact is for accommodation requests only and cannot provide application status updates. Preferred - Customer service experience. Preferred - Public Library Experience.

Education:

Experience:

Work Experience:

Minimum one year

Certifications:

Languages:

Category:

Library Services A wide variety of great benefit opportunities helps you maintain a healthy lifestyle in balance with a generous leave & holiday schedule.

https:

//www.jeffco.us/1896/

Employment-Benefits Library Recruiting:

HR@JeffcoLibrary.org 303-275-6168

Sheriff Recruiting:

Sheriff.

Recruiting@jeffco.us 303-271-5332 All other departments: CareerTalent@jeffco.us 303-271-8400 You will receive communication from us through Email or Phone. Be sure to add jefferson@myworkday.com to your contacts so you don't miss anything! You may be asked to log into your Jeffco Workday Candidate Home Account to complete tasks such as pick an interview time, complete a background consent form, and/or acknowledge a letter outlining the details of employment. Passionate about serving our community but didn't see a job that fits your career goals? Don't worry, we are always updating our career site! Sign up for alerts to be the first to know when your dream job is posted! Once you have created a Candidate profile, you'll be able to set up job interest alerts! This means you would be the first to know when we post a position that matches your desired role! Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click "apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. Jefferson County is an equal opportunity employer, providing equal employment opportunity to all qualified persons. The County affirms the rights of all employees and applicants for employment to be protected from discrimination, intimidation, physical harm and harassment based on race, color, religion, sex, national origin, age, disability, sexual orientation, genetic information, hairstyle associated with racial identity or any other status protected by Federal or State law.