Harris County Public Library (HCPL) -

History:

The Harris County Public Library (HCPL) system, established in 1921, began as a collection of small libraries located in stores, post offices, and private homes. Over the years, it has grown into a robust network comprising 26 branch libraries, two technology service centers, and two partner locations that provide collection and circulation services. HCPL serves the communities of unincorporated Harris County and cities without independent library systems. In 2024, HCPL received the prestigious National Medal for Museum and Library Service, the highest honor awarded to libraries in the United States. Bestowed annually by the Institute of Museum and Library Services (IMLS), this award recognizes institutions that deliver exceptional service to their communities. The library was recognized for innovative initiatives like HCPL Connected, Enhanced+ Library Cards, and its Mobile Outreach Librarian program. HCPL is also recognized as one of the best places to work, offering a supportive and inclusive environment that fosters innovation, collaboration, and professional growth. Its dedication to employee well-being, diversity, and community impact makes HCPL more than just a workplace—it's where individuals can grow, inspire, and contribute to meaningful change.

General Summary:

This position is responsible for identifying and interpreting user needs; planning and implementing a variety of programs for a variety of ages to encourage library usage and foster community relations; providing exceptional customer service, reference, and readers' advisory; and assisting Library patrons in the use of library services, facilities, and equipment. Leads Innovation and Maker Space Lab activities for a variety of ages. Exemplify the high standards and expectations for the library system in its daily operations and services.

Duties & Responsibilities:

Work with the public, providing assistance at various locations that serve adults, young adults, and children; explain arrangements and resources of the library and assist patrons in their use; provide individual reading guidance and book selection Locate and identify the requested material and bibliographical information Conduct online searches using a variety of electronic equipment and databases Demonstrate the use of library catalogs and other reference user aids Research and respond to difficult or technical reference questions or complaints Demonstrates superior, seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity. Plan, coordinate, and promote programs and services, including book club, story times, summer reading programs, library orientations, and homework assistance Identify information needs in the community and plan and provide services to meet these needs Develop and implement special programs and displays Evaluate existing programs and recommend modifications to improve procedures Organize and maintain information files, special indexes, bibliographies, and guides to the collection; assist in book selection and other library materials Develop an engaging and attractive library collection through awareness of current literature Perform public relations activities in the library and in the community, including giving presentations and hosting activities and organizations Develop a highly visible public relations program for library services in the community Responsible for Innovation Lab and Maker Space activities Responsible for marketing, including via social media Provide reader's advisory and reference services Attend staff meetings, activities, and professional conferences and actively serve on committees Compile library activity reports and statistics. Oversee, monitor, and direct the work of lower-level personnel Exemplify the high standards and expectations for the library system in its daily operations and services Other duties as assigned Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education & Experience:

Master Degree in Library Science from an ALA-accredited university Consideration will be given to individuals currently pursuing a master's degree in Library Science and will be completing the degree within the next four (4) months Proof of completion of the degree will be required for permanent status in the position One (1) year of full-time customer service experience showing empathy, good communication, and problem-solving One (1) year of full-time experience designing, planning, and making educational activities for adults in a learning environment OR Bachelor's degree in any field from an accredited college or university Two (2) years of full-time customer service experience showing empathy, good communication, and problem-solving Two (2) years of full-time experience designing, planning, and making educational activities for adults in a learning environment OR Associates degree in any field or 60 hours of secondary education credits from an accredited college or university Four (4) years of full-time customer service experience showing empathy, good communication, and problem-solving Four (4) years of full-time experience designing, planning, and making educational activities for adults in a learning environment

Additional Requirements:

Unofficial copies of transcripts are required along with the application. Available and reliable transportation for work-related duties.

Knowledge, Skills & Abilities:

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Office 365 Excellent communication skills (verbal & written) Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment Ability to work well with public and staff members Ability to transport to and from work locations Proficient with social media (Facebook, Twitter, Instagram, etc.) Proficient with the internet, computers, and standard office equipment Must use your personal mobile device for our Multifactor Authentication process

NOTE :

Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications .

Experience:

Experience working with all age groups (preferred)

Language:

Bilingual (preferred)

Position Type and Typical Hours of Work:

Full-time | Regular Typical shifts are Day, Evening, Nights, Weekends, etc. May require attending meetings, or after-hours events and off-site meetings.

Salary:

$24.91

Per Hour Paid Biweekly Work Environment and Physical Demands:

This job typically operates in a professional office environment with overhead lighting and long periods of screen time. Daily use of a computer, keyboard, copier, scanner, printer, calculator, phone (desk and cell). Daily use of software programs including Microsoft Office Suite, Outlook, Word, Excel, and GPS. At times, work may be performed in an outdoor environment and may have possible exposure to inclement weather or various temperature changes.

Driving:

Available and reliable transportation for work-related duties. Sitting for long periods; light physical activity that may include walking, standing, stooping, bending, reaching, lifting, and carrying. Ability to lift, carry, and exert up to 25 pounds. Occasionally lifts, carries, and exerts up to 40 pounds.

Reporting Relationships:

Reports To Position:

Branch Manager and Assistant Branch Manager Supervises Positions:

None Work Location:

Baldwin Boettcher Branch Library - 22248 Aldine Westfield Road, Humble, TX 77338 Employment is contingent upon passing a background check. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.