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CO
City of Houston
Library Service Specialist (Youth or Adult)
Entry-Level JobVerifiedNo experience needed
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What they do
A Librarian helps people find information that they need in a library or in other collections or sources, including electronic databases. Organizes and catalogues library materials, plans library programs, and orders new materials or equipment. May work in school libraries or special information centers within government agencies or businesses; may specialize as a law librarian or medical librarian.
$59,640 / year median in Texas
+8% projected growth
Job Description
APPLICATION ACCEPTED FROM
ALLPERSONS INTERESTED DIVISION / SECTION
Customer Experience /Neighborhood Libraries Workday & Hours:
Monday - Sunday , 8:00 AM - 8:15 PM (rotating)- subject to change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Houston Public Library (HPL) is seeking a team-oriented person with a passion for customer service to work as a Library Service Specialist Neighborhood Libraries. Successful candidates will provide exceptional customer service for all ages, enjoy working with technology, communicate effectively, and enjoy interacting with people of all ages from diverse backgrounds. The Library Service Specialist (Adult Services) be responsible for the following:- Interact with customers at the customer service desk and via the phone to find basic information and library materials.
- Facilitate the use of the public computers and laptops and troubleshoot technology-related issues.
- Provide information regarding library services, programs, policies, and procedures.
- Retrieve library materials for customers and shelve returned library.
- Provide programming in the library for all ages including book clubs, senior programming, English classes, citizenship computer classes, business resources, job searching, and after school programs.
- Facilitate the use of the library technology, introducing new technologies to library customers, and troubleshooting technology-related issues.
- Work with local community groups, other libraries, and city departments.
- May serve as the Assistant Manager or as the person in charge in the absence of the manager, especially during night and weekend shifts.
- Position requires one evening per week and a weekend rotation (Saturday and Sunday). The Library Service Specialist (Youth Service) be responsible for the following:
- Greet and interact with customers at the customer service desk and via the phone to find basic information and library materials.
- Facilitate the use of the public computers and laptops, troubleshoot technology-related issues.
- Provide innovative programming in the library for youth of all ages including story time, crafts, video gaming, STEM kits, after school programs, and passive programming.
- Conduct outreach and collaborate with local community groups, other libraries, and city departments, as well as schools and day cares.
- Utilize general knowledge of literature and resources to promote many services like literacy and homework help resources such as Brainfuse and Learning Express Library.
- Provide information regarding library services, programs, policies, and procedures.
- Retrieve library materials for customers and shelve returned library materials.
- Perform other duties and projects as assigned.
WORKING CONDITIONS
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on patterned response space within low tolerance demands with no real speed requirements.EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree.EXPERIENCE REQUIREMENTS
No experience is required. Related professional/paraprofessional experience may be substituted for the education requirement on a year-to-year basis.SUBSTITUTIONS
Associate's degree and two years of professional/paraprofessional experience in library, information services, or education may be substituted for the education requirement. Four years professional/paraprofessional experience in library, information services, or education may be substituted for the education requirement.- Proficient computer skills and working knowledge of Microsoft Office.
- Experience working with people of diverse backgrounds.
- Ability to communicate effectively orally and in writing.
- Experience working with children and families.
- Strong interpersonal skills and the ability to collaborate with others.
- Experience working in a public library setting.
- To better serve our diverse communities, fluency in a foreign language is highly preferred.
- Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.