APPLICATION ACCEPTED FROM

ALL

PERSONS INTERESTED DIVISION / SECTION

Customer Experience /

Neighborhood Libraries Workday & Hours:

Monday - Sunday , 8:00 AM - 8:00 PM

• subject to change

•

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Houston Public Library (HPL) is seeking creative, team-oriented people with a passion for customer service to work as a Senior Library Service Specialist in Neighborhood Libraries. Successful candidates will demonstrate strong communication skills, deliver outstanding customer service, and exhibit a genuine interest in engaging with individuals of all ages and diverse backgrounds. The Senior Library Service Specialist - Adult will:

• Provide customer service at public service desks and by phone.
• Provide innovative programming in the library for all ages including language classes, computer classes, after school programs, and storytime.
• Provide computer and technology assistance to library customers and staff and troubleshoot technology-related issues.
• Promote library services and programming both for the assigned location and systemwide.
• Collaborate with community groups through outreach to enhance and promote library services and programs.
• Assist with the collection maintenance, weeding and use of the collection and shelve and retrieve library materials. May serve as the person in charge in the absence of the manager.
• Evening and weekend (Saturday and Sunday) shift work is required.
• Perform other duties as assigned.

About Us:

The Houston Public Library's mission—Linking YOU to the World—guides our vision to be Houston's most trusted source of information. We are dedicated to fostering a connected and informed community, where all Houstonians have equitable access to resources and innovative tools that empower them to thrive in a global society. From early literacy to career development and lifelong enrichment, we are proud to support lifelong learning at every stage of life. We are more than just a place for books; we are a hub for community connection, where Houstonians come together to engage, collaborate, and build a sense of belonging. Applicants are encouraged to submit a Cover Letter and Resume when applying.

WORKING CONDITIONS

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

EDUCATIONAL REQUIREMENTS

Requires a Bachelor's degree.

EXPERIENCE REQUIREMENTS

One year of professional/paraprofessional experience in library, information services, or education is required.

SUBSTITUTION

Associate's degree and three years of professional/paraprofessional experience in library, information services, or education. OR Five years professional or paraprofessional experience in library, information services, or education may be substituted for the education requirement. Experience providing programming and services in a library setting.

• Comfortable working with diverse populations.
• Strong interpersonal, communication, problem-solving, and organizational skills
• Ability to work in a collaborative team environment;
• Experience using the MS Office Suite and OneDrive and electronic devices such as e-readers and tablets and other technologies.
• Experience in working with data and preparing statistical reports.
• Experience in training staff.
• Bilingual (Spanish and English) is preferred.
• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

•

SELECTION / SKILLS TESTS REQUIRED

The selection process will involve application review and/or Interview. The department may administer skills assessment test.

SAFETY IMPACT POSITION - YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE - 16 SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov To view your detailed application status, please log-in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfm or call 832-393-0473). If you need special services or accommodations, call 832-393-0473. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.