The Reference Specialist provides frontline research and reference assistance to students, faculty, staff, and community users at SLCC Libraries. This position is primarily responsible for staffing the Markosian Library reference desk for afternoon and night shifts. The role requires using excellent customer service skills to guide users through academic library databases, the catalog, and other electronic resources to meet their research and learning needs. The Reference Specialist provides direct support to students, faculty, staff, and other library patrons by staffing the reference desk and online reference services during assigned shifts. This position assists users with research inquiries, including navigating the online catalog, article databases, and reliable Internet resources. The specialist guides patrons in accessing and evaluating information to strengthen information literacy and improve research practices. The specialist also collaborates with colleagues to identify ways to implement new services within the reference team. In addition to research support, the role supports the library's digital presence through the development and maintenance of web content and instructional resources. Above all, this position emphasizes the delivery of strong, culturally responsive customer service, providing both basic and advanced research support to a diverse college community with varied backgrounds, abilities, and experiences. Bachelor's Degree Master of Library Science (MLS) or equivalent degree. Knowledge of academic library databases, searching techniques, and information literacy frameworks. Prior experience providing reference or library instruction in an academic or public service environment. Strong customer service, communication, and interpersonal skills. Competency with computers and digital library tools.