The Opportunity The Access Services Assistant III supports daily library operations by providing circulation services, service desk coverage, retrieving and shelving materials, and processing delivery and scanning requests. The role also handles interlibrary borrowing and lending, performs electronic and print searches, and helps enforce library policies while resolving routine issues. Additionally, the position provides functional oversight and training for student assistants during assigned shifts. About The Access Services Department The Access Services Department is a core part of the Cornell University Library, supporting system-wide library access and circulation services. It manages functions including circulation, interlibrary services, document delivery, scanning, reserves, offsite storage, stacks management, and building coverage. The department also oversees patron billing, equipment loans, study spaces, and other access-related services to ensure efficient library operations. Key Responsibilities Provide interlibrary loan services by assisting with the borrowing and lending of library materials between Cornell University and partner libraries worldwide. Perform bibliographic verification and conduct basic to moderately complex searches using local and national databases, as well as print resources, to process interlibrary loan requests. Apply knowledge of library circulation policies, interlibrary loan procedures, and consortial agreements to resolve service issues and support efficient resource sharing. Evaluate requests and determine the most effective method for providing materials based on cost, delivery speed, and patron needs; make decisions to supply or cancel requests as appropriate. Provide user support and resolve routine issues related to interlibrary services and resource access. Process and fulfill document scanning requests in accordance with library procedures. Provide functional oversight of student assistants, including training, guidance, and performance feedback to supervisors. Provide scheduled service desk coverage and assist patrons with access services needs. Support shared staffing efforts across Access Services units and contribute to overall library operations as needed. Participate in departmental projects, special assignments, and other duties as assigned. Complete required university compliance training and maintain knowledge of applicable policies and procedures. What We Need For further consideration, please submit a resume and cover letter. Associate degree with up to two years of customer service experience, or an equivalent combination of education and experience. Strong interpersonal and communication skills with the ability to provide effective service and support to diverse user groups. Ability to adapt to changing work environments while consistently providing accurate, reliable, and timely information. Strong organizational skills with attention to detail and the ability to manage multiple tasks effectively. Experience working with new and emerging technologies, including specialized desktop applications and internet-based systems. Ability to quickly learn and effectively use new technologies, software, and service platforms. Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't. Experience working in a ibrary This is a full-time (39 hours/week) endowed position that is based in Ithaca, NY and fully on-site. Core hours are Monday through Friday, 8:30a.m. to 4:00p.m. The final schedule will be established in collaboration with the supervisor. Rewards and Benefits Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell . Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell Follow this link to learn more about the Total Rewards of Working at

Cornell:

Total Rewards | Working at Cornell . Visa sponsorship is not available for this position

University Job Title:

Access Services Assistant III Job Family:

Library/Museum Level:

C Pay Rate Type:

Hourly Pay Range:

$24.30 - $26.79

Remote Option Availability:

Onsite Company:

Endowed Contact Name:

Keionda Lewis Contact Email:

kll98@cornell.edu

Job Titles and Pay Ranges:

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Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of "... any person ... any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 2026-07-15