Public Services Library Aide Washington-Centerville Public Library - 3.8 Centerville, OH Job Details From $13.07 an hour 5 hours ago Benefits Employee assistance program Gym membership Life insurance Qualifications Visitor query response Library collection arrangement Shelving (library and archives technical processing) Labeling Greeting customers Answering guest questions Shelf stocking Answering reference questions Library circulation services Entry level Client interaction via phone calls Full Job Description The Washington-Centerville Public Library, a busy mid-sized suburban library serving a population of approximately 56,000 citizens in the communities of Centerville and Washington Township.

Our customer service philosophy:

WCPL makes patrons our top priority by offering unparalleled service. Our goal is to assist patrons in any way we can in their pursuit of enrichment. As a Public Services Library Aide, you will provide premiere front desk service; greeting and guiding patrons, responding to their needs, and assisting them with checkout, always with an eye on creating a library experience that continuously delights and enchants each of our patrons. This role is ideal for someone who loves working with people, brings positive energy to every shift, and thrives in a sometimes fast-paced customer service environment.

Essential Duties & Responsibilities:

Provide outstanding, pleasant, professional customer service both in person and over the phone. Circulation desk duties, including check-in, check out of materials, placing holds and registration of patrons. Answer patron questions and provide assistance and instruction to patrons on use of the library, library catalog, and other library services. Process Search Ohio/Ohio Link requests as needed including paging lists; unpack, check in, and label materials; prepare materials for outgoing requests and returns. Be a strong team player, assisting teammates and performing all sorting, shelving, and other non-patron duties while at the desk. Provide basic reader's advisory to patrons. Read and review library communications, email, intranet and manuals. Other tasks as assigned. All PSLA positions are 12 hours per week, including occasional Sundays. All employees have access to the following: Ohio Public Employees Retirement System (OPERS) - WCPL contributes 14% of employee's wages to plan and the employee is required to contribute 10% Voluntary Vision, Cancer, Term Life insurance, Life insurance Optional participation in Ohio Deferred Compensation Program to save additional funds for retirement Employee Assistance Program Discounted gym membership To be considered for this position, please apply through Indeed or at www.wclibrary.info under Employment. All offers of employment will be contingent upon the candidate successfully completing a Bureau of Criminal Identification (BCI) background check.