Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
LP
Lancaster Public Library
Access Services Assistant
Career Insights for Library Assistant / Technician
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Pennsylvania data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Library Assistant or Technician assists librarians with organizing materials and helping patrons. Works in a public library, school library, or specialized medical, business or law library. May assist with technology resources in the library.
$35,883 / year median in Pennsylvania
-1% projected decline
Job Description
POSITION SUMMARY
The Access Services Assistant plays an important role in the library. They greet and assist patrons at various public service desks and in public areas. They are crucial in providing excellent customer service, while acting in accordance with Lancaster Public Library's mission, vision, and core values.ESSENTIAL JOB FUNCTIONS
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be requested by individuals with disabilities to perform the essential job functions listed below: Provide excellent customer service to patrons in-person, via telephone, and electronic inquiries, offering accurate information and assistance, and ensures patrons are referred to the correct staff member or resource when appropriate. Provide information about library programs such as date/time/registration requirements and the general nature of programs; and refer patrons to a librarian or program assistant for more detailed information. Provide coverage at public service desks throughout the library. Follow circulation procedures for checking-in and checking-out materials, including the sorting of materials that belong to other libraries in the county. Maintain patron records within the circulation database by issuing new library cards, updating borrower profile information, and accurately processing patron transactions. Collect overdue fees and other fees for services and follow policies for handling cash and credit card payments. Assist Patrons with operating equipment and technologies. Safeguard and maintain confidentiality of patron information. Exercise sound judgment in daily responsibilities by resolving routine issues independently and recognizing when situations require referral to a supervisor. Process library materials at the request of the department manager and the Collection Development Librarian. Process passports and/or passport photos, handle merchandise sales, etc. Count and document cash balances daily. Assist with room rental set-up and tear-down. Make closing and other public service announcements via public speakers as assigned.Other Job Functions :
Work weekday/evening and weekend shifts assigned. Participate in departmental and all-staff meetings. Participate in LPL and library volunteer sponsored events. Keep up to date on all training. Maintain current clearances for PA Child Abuse, PA Criminal History and FBI Fingerprinting Assist with special projects and other duties as assigned by supervisor and/or the Executive Director. In addition to the functions listed above, the employee is expected to embrace and demonstrate Lancaster Public Library's Core Values- Growth Mindset, Credibility, Integrity, Inclusivity, Stewardship Desired Characteristics
- Friendly, positive attitude, punctual, organized, flexible, team player, self-motivated, and those within LPL's Core Values Desired Skills
- Organized, creative thinker, effective communicator, multitasker, enjoys working with the public.