Our Core Values We LOVE DeSoto

• L•We lift up our community •O•We take ownership of our collective performance •V•We value and respect all employees •E•We empower employees to grow The purpose of this position is to provide high-quality customer service to library patrons.

Responsibilities include organizing and shelving library materials in their proper locations; assisting patrons at public service desks, including Circulation, Reference, Youth, and Computer Lab; and responding to questions, requests, and general inquiries. Additional duties may include processing library materials; helping patrons locate resources; providing basic assistance with computer and technology use; and planning, organizing, and/or implementing services and programs within the library and out in the community. Provides customer service to library patrons by staffing all public service desks, including greeting and assisting users with requests; directing patrons to appropriate library resources and areas; updating patron accounts; registering new users; checking out, renewing, and processing library materials; assisting with basic computer use; and collecting fines and fees; Assists with developing, implementing, and conducting a variety of library-related educational programs and activities for adults, teens, and children, including story hour, library tours, and instructional classes in library areas assigned; Maintains organization of library materials by sorting and shelving items in proper order; inspecting materials for damage; and routing damaged items for repair or further action; Participates in cross-training and collaborates with staff across the library to support daily operations and ensure consistent, high-quality patron service; Participates in staff meetings to discuss and solve problems, contribute ideas for improvement, and keep updated on library plans and activities; Assists with opening and closing duties; Performs other assigned duties. High School Graduation or equivalent One (1) year of experience working with the public Or equivalent training, education, and/or experience; and Valid Driver's License. Knowledge of City policies and procedures; Demonstrated ability and enthusiasm for working with the public; Knowledge or ability to learn cataloging standards in an automated library system; Knowledge or ability to learn reference techniques and sources; Knowledge or ability to learn collection development techniques and print and electronic resources; Knowledge of Microsoft Office Suite; Skill in the operation and use of hardware and peripherals, plus standard office software, which includes databases and presentation programs, along with standard Microsoft products; Skill in communicating effectively both orally and in writing; Ability to provide internal/external guidance and customer assistance via all forms of communication; Ability to exercise ethical decision-making, good judgment, and discretion in applying and interpreting library and City rules, regulations, policies, and procedures; Ability to provide internal and external positive customer service; Ability to assist patrons and address concerns in a calm, respectful, and positive manner; Ability to work as part of a cohesive team; willingness to assist and support coworkers, contribute ideas, and maintain flexibility; Ability to use computers for data entry, word processing, and/or accounting purposes; Ability to present programs and materials to the public, both internally and externally; Ability to effectively communicate, both verbally and in writing, with co-workers, the public, and elected and appointed officials; Ability to establish and maintain working relationships with City administration, other employees, and the general public; Ability and willingness to adapt to changing organizational needs, conditions, and work responsibilities, including flexibility to try new ideas and methods.