Under general supervision, is responsible for operation and general maintenance of the circulation desk and collection and inspection of library materials at the San Antonio Public Library. Working conditions are primarily inside an office environment. Exercises no supervision. This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason. Work Location One of 28 library locations. Location dependent upon the needs of the department. Work Hours This position requires a flexible schedule, to include evenings and weekends. Attends to the circulation needs of library patrons, including checking materials in and out and resolving patron complaints regarding overdue items, fines and other circulation matters. Collects library fines and fees. Processes requests for reservations of library materials and enters data into the library's automated system. Provides vital records following appropriate procedures at assigned library locations. Assists patrons in obtaining library cards. Prepares and submits statistical and cash reports. Answers inquiries and refers patrons requiring professional assistance to appropriate staff. Maintains supplies, occasionally lifting and carrying materials weighing up to 25 pounds. May train other clerical employees regarding circulation procedures and policies. Performs related duties and fulfills responsibilities as required. High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency). Preferred Qualifications Optimistic and welcoming approach to customer interactions. Experience in maintaining a professional demeanor during high-stress interactions. Experience working as part of a diverse team to complete tasks in a collaborative work environment. Spanish language proficiency. Cash Handling experience. Applicant Information Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university. Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted. Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application. If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance. Knowledge of basic arithmetic, spelling, and grammar. Skill in utilizing a personal computer and associated software programs. Ability to communicate clearly and effectively. Ability to establish and maintain effective working relationships with City staff and the general public. Ability to maintain clerical records and prepare statistical reports. Ability to perform all physical requirements of the job, with or without accommodations.