Library Assistant I

Under general supervision, Library Assistant I provides exceptional public service by managing patron accounts, facilitating access to library resources, and delivering engaging community programs. Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is

ILLUSTRATIVE

ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Assists patrons with signing up for library cards, locating and checking out materials, and using library systems and equipment; works with patrons to resolve overdue, damaged, and lost materials; collects fees as appropriate. May process newspapers, magazines and microforms and assist with periodical renewals. May receive and sort incoming mail and deliveries; may assist with unboxing and processing new materials. May plan, organize and implement experiences, services and/or programs for patrons. Performs related duties as required or assigned. Work is performed in a library environment. May be required to lift, push, and pull objects weighing up to 45 pounds. High school diploma or GED equivalent AND some previous customer service experience; OR an equivalent combination of education, training, and experience. A valid State driver's license is required General office policies, procedures, and practices. Customer service principles, practices, and etiquette. General library operations and services. Proficiency in use of computers and basics office equipment. Organizing work and setting priorities to meet deadlines. Interacting tactfully and professionally with City staff, outside agencies, and the public. Completing basic mathematic calculations. Typing and entering data with speed and accuracy. Maintaining accurate records and filing systems. Communicating effectively both verbally and in writing. Establishing and maintaining effective working relationships.