Weekend Guest Services Associate WOW! Children's Museum - 5.0 Lafayette, CO Job Details Part-time $17.50 an hour 4 hours ago Benefits Free parking Employee assistance program Qualifications Bilingual Sanitation Zoom High school diploma or GED Problem-solving Full Job Description Our Guest Services Associates are the faces of our Museum! The purpose of this position is to ensure that all children and families visiting WOW! have a great experience by providing exceptional customer service while maintaining a clean and safe environment.

Employee Classification:

Non-exempt, part-time, hourly

Work Schedule:

Saturdays and Sundays, 8:45am-5:15pm. Approx. 16.5 hours/week, with potential for more.

Rate:

$17.50/hour Reports to: Director of Operations

ESSENTIAL RESPONSIBILITIES

At the

Front Desk:

• Provide exceptional hospitality to children and their caregivers by greeting each visitor, offering information, answering questions and phone calls, and providing general assistance
• Check in visitors, sell memberships, gift certificates, retail items, or other Museum products via Altru software system
• Communicate Museum policies to visitors. Provide basic first aid as needed, and assist in lost child/caregiver response
• Occasionally host Private Playtimes by prepping Museum space for guests and setting up party tables.

Around the

Museum:

• Use CDC-approved cleaning products to disinfect and sanitize exhibits components and public areas. Walk through Museum making sure all thru ways are clear of debris or obstacles
• Interact with guests at exhibits and overseeing upkeep of the Art Room and art supplies
• Upkeep of bathrooms, snack area, reusable exhibit products, spills, and general cleanliness
• Cleaning and sanitizing Museum toys using a dishwasher, washer/dryer, and by hand.
• Provide assistance with exhibits as needed

Oversee Private Playtime/Parties:

Sunday mornings are open for Private Playtimes/Parties only. This position would be the main staff person to oversee these Private Playtimes.

These duties include:

• Greet party guests, answer questions, assist party families with any needs that might pop up. Process payments in Altru.
• Set up party rooms (tables, chairs, etc.), clean rooms between parties, reset for next party
• Organize party supplies as needed, including place settings, food orders, etc.

Behind the

Scenes:

• Attend staff meetings as required, via Zoom or in person depending on restrictions.
• Keep up to date on Museum policies, standards, and specific language
• Participate in training sessions to review known material and learn new material
• Assist in additional tasks as assigned by supervisor or other Museum Directors.

JOB QUALIFICATIONS

• High School Diploma/GED highly preferred. College degree preferred.
• Bilingual strongly preferred
• Experience in customer service or a museum or education environment is a plus
• Enjoy working with children and promoting learning through play
• Exceptional customer service skills. Must be welcoming, attentive, and responsive to our visitors and colleagues.
• Responsible self-starter with problem solving skills
• Ability to work in a high-energy, fast-paced environment
• Ability to work collaboratively, but independently as necessary
• A great sense of humor!
• Comfortable cleaning up occasional kid-related messes and spills
• Great communication skills with both coworkers and visitors
• Basic to proficient computer skills needed with the ability to be trained on Altru Point of Sale and database software and Microsoft Outlook.
• Flexibility and adaptiveness. Willingness to grow and help WOW! grow.
• Availability to occasionally cover other shifts strongly preferred.

OUR HIRING PROCESS

It is important to us to hire the right person for the job, so we like to take proper steps and time to get to know the qualified candidates. Within a couple of weeks of the job posting, we will schedule and conduct brief phone interviews. In the week following phone interviews, if you are invited for an in-person interview, you will meet with the Director of Operations and one or two other WOW! staff members.

Job Type:

Part-time Pay:

$17.50 per hour

Benefits:

Employee assistance program Free parking

Work Location:

In person