Admissions Associate - FT

Admissions Associate - Full Time Hiring Range - $19 / Hour Cover letters with your resume are preferred. The Museum Located in Tacoma, Washington, Museum of Glass is a premier contemporary art museum dedicated to glass and glassmaking in the West Coast's largest and most active museum glass studio. Opened in 2002, the Museum has established a reputation for hosting impactful and engaging artist residencies, organizing and exhibiting nationally traveling exhibitions, and creating unique programs for visitors, all while building a growing permanent collection chronicling the development of modern and contemporary glass. Based in the Pacific Northwest, a center of the Studio Glass movement, the Museum serves regional, national, and international audiences. The Museum's visitor-centered public programs, original exhibitions, and riveting glassmaking demonstrations have inspired and engaged over two million visitors from all 50 states and more than 75 countries. Museum of Glass is a member of the American Association of Museum Directors and was granted accreditation by the American Alliance of Museums, recognizing its commitment to excellence, accountability, high professional standards, and continued institutional improvement. At Museum of Glass, we promote a culture that values respect, equity, diversity, and inclusion. All Museum of Glass employees will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, gender, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, or prior protected activity. The Role Make first and last impressions of the Museum memorable! The Admissions Associate is responsible for welcoming visitors, selling memberships and admission tickets, and ensuring that all visitors have a positive overall Museum experience. From the front desk, they greet visitors, introduce the Museum exhibitions and activities, and collect payments. The Associate is also cross trained with the Museum Store to provide support as needed. The ideal Associate is reliable, outgoing, proactive and detail oriented. Admissions Associates have exceptional interpersonal and communication skills, the ability to work under pressure, and are trustworthy enough to handle sensitive personal information of our guests. Regular workdays are Wednesday through Sunday; generally 32-40 hours per week. Specific Job Functions Provide a warm welcome and orientation to visitors, offering to sell or renew Museum memberships, explain and sell tickets for all Museum events and venues. Provide up-to-date information on Museum exhibits and activities to enhance the visitor experience, and creatively resolve visitor issues. Accurately process sales transactions through the point-of-sale systems using current practices. Assist with the daily till counts and reconciliation, and produce summary sales and cash reports. Develop and maintain working knowledge of the point-of-sale systems for both admissions and the store, including basic troubleshooting Accurate cash handling and reconciliation, and management of the bank. Maintains the cleanliness and organization of the admissions and store customer sales areas. Assists with the care, maintenance, and security of the Museum. Additional duties as assigned in support of the Museum Benefits Full-time staff benefits include: Comprehensive medical, dental, vision and long-term disability plans, effective on the first of the month following your start date Optional Flexible Spending Accounts for medical expenses and dependent care Eligible for 401(k) program after working one year and a minimum of 1,000 hours, with the Museum currently contributing 4.5% of eligible wages for eligible employees Paid Time Off program that starts accruing at 24 days per year, plus 10 accrued sick days per year Excellent customer service skills Strong verbal and written communication skills in English Accurate and reliable cash handling skills Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Work to ensure that visitor expectations are met Has strong computer skills including logging on to systems, ability to communicate by email, ability to compose documents, enter and maintain database information, create reports from POS and inventory databases create presentations, download forms, and preserve/backup important data. Maintains a working knowledge of the programs, exhibitions, events and other activities of the Museum in order to assist visitors Able to consistently achieve desired results with little supervision, show attention to detail, and possess strong organizational and problem-solving skills High School graduate; experience in retail sales and/or cash handling is preferred Able to regularly work weekends and many holidays Essential Physical Skills These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. While performing the duties of this job, the employee is regularly required to stand and sit for periods of time; use hands to finger, handle, or feel; use a computer keyboard and screen; and speak or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds unassisted. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Care and handling of fragile and/or large objects. Environmental Conditions Office, retail store, and stockroom environments with occasional visits to external environments. Extensive interaction with the general public. Significant computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Museum of Glass is an at-will employer. The Museum is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.