Nurse Manager (Behavioral Health Crisis Service Center) - Richmond, VA Horizon Health Corporation is seeking a Nurse Manager for our brand new Crisis Receiving Center with 24 chairs in Richmond, VA. The Nurse Manager is responsible for planning, directing, and managing all clinical and administrative nursing functions within the Behavioral Health Crisis Service Center's Observation and Inpatient Crisis Programs . This role ensures high-quality patient care, regulatory compliance, staffing effectiveness, and operational excellence. The Nurse Manager leads nursing staff, establishes clinical standards, manages daily workflow, and collaborates with interdisciplinary teams to support individuals experiencing a behavioral health crisis.

Responsibilities:

Regulatory Compliance & Standards of Care Maintain current knowledge of all applicable regulatory and professional standards, including Joint Commission, state licensing requirements, and statewide behavioral health system expectations. Ensure compliance with policies, procedures, nursing standards of practice, and accreditation requirements. Develop, implement, and evaluate changes to nursing practices to meet evolving standards. Support onboarding activities for new crisis team staff, including training schedules, documentation coordination, and system access requests. Clinical Leadership & Patient Care Oversight Plan, develop, and oversee delivery of nursing care on Observation and Inpatient Crisis units. Establish nursing care standards and evaluate staff compliance through audits, supervision, and feedback. Ensure medication administration and treatment delivery are completed as prescribed and documented accurately. Direct milieu management and ensure a safe, therapeutic environment for patients and staff. Participate in overall planning processes related to nursing and patient care services. Team Leadership, Development & Communication Provide oversight and direction to all nursing employees in accordance with organizational policies. Coach, mentor, and develop nursing staff; oversee new employee onboarding, training, and continuing education. Lead monthly nursing staff meetings to discuss equipment needs, scheduling, goals, performance metrics, and staff concerns. Respond promptly and proactively to nursing staff issues, supporting retention and engagement. Role model culturally sensitive care and ensure staff follow best practices for patient diversity. Staffing, Scheduling & Resource Management Evaluate and manage nursing schedules to ensure adequate daily coverage based on staffing needs and patient acuity. Provide direct nursing coverage as needed during staffing shortages. Coordinate with Human Resources on recruitment, staffing needs, and workforce planning. Ensure nursing staff comply with departmental procedures, documentation standards, and information systems usage. Performance Management & Accountability Provide timely and effective performance feedback, including recognition, coaching, and corrective actions as needed (in partnership with HR). Support career development planning for nursing staff. Ensure adherence to safety procedures, therapeutic boundaries, confidentiality policies, and emergency response protocols. Interdisciplinary Collaboration & Operational Support Participate as an active member of the healthcare team and interdisciplinary committees focused on quality improvement and patient outcomes. Contribute to organizational planning, evaluation, and development efforts. Performs other duties as assigned/required by this position Benefit Highlights for full-time positions: Competitive Compensation Excellent Medical, Dental, Vision, and Prescription Drug Plan 401(K) with company match and discounted stock plan Long and Short-term Disability Flexible Spending Accounts; Healthcare Savings Account Life Insurance Career development opportunities within the company Tuition Assistance Rewarding work environment - Enjoy going to work every day!

Requirements:

Associate degree accepted with relevant experience required. Bachelor's degree preferred. 1-3 years of related work experience required. Minimum of two years' behavioral health experience; prior supervisory or leadership experience highly preferred Demonstrated leadership ability and commitment to excellence and high standards Strong written and oral communication skills. Effective oral and written communication abilities Excellent organizational, analytical, and problem-solving abilities Ability to manage multiple priorities, work independently, and function effectively within teams Strong interpersonal skills and ability to work with individuals at all organizational levels Good judgment, sound decision-making, and confidentiality awareness Knowledge of code procedures and emergency response protocols Knowledge of hygiene education techniques and psychiatric care methods Knowledge of aggressive behavior management and de-escalation techniques K CPR/First Aid training Understanding of admitting procedures and intake call processes Skill in organizing and prioritizing workloads to meet deadlines Skill in telephone, radio, and paging communication Knowledge of medical, emotional, behavioral, social, educational, and therapeutic interventions across individuals, families, and groups preferred Ability to communicate effectively with patients, staff, and interdisciplinary partners Ability to adhere to safety and confidentiality policies Ability to practice and model therapeutic boundaries Strong teamwork and collaboration ability Demonstrates tact, patience, dedication, and resourcefulness Ability to follow direction and organizational procedures Ability to adapt care approaches to adolescent, adult, and geriatric patients Ability to participate in all aspects of patient care management Ability to function in a fast-paced crisis environment Ability to meet organizational deadlines for required training Ability to remain calm and effective in emergency situations Bilingual in English/Spanish preferred Experience distinguishing alcohol- or drug-related symptoms from other medical or psychiatric conditions preferred Behavioral health experience in rural communities or with culturally diverse populations preferred One to two years of administrative experience involving policy development, planning, and evaluation preferred Experience with community coordination and system linkage preferred For more information on this position, email Oscar Hernandez, Horizon Health Corporation, Senior Executive Recruiter at Oscar.

Hernandez2@horizonhealth.com Who we are & where you can make a difference: Quality care is our passion; improving lives is our reward. Horizon Health Behavioral Health Services, a subsidiary of Universal Health Services, is a leading behavioral services management company. Horizon Health Behavioral Health Services has been leading the way in partnering with hospitals to manage their behavioral health programs for over 40 years. With an unparalleled breadth of services, Horizon Health Behavioral Health Services has singular expertise in behavioral health conditions and comprehensive care settings. Whether it involves the planning, development and implementation of a new behavioral health service line, or the successful management of an existing behavioral health service, Horizon Health Behavioral Health Services has extensive expertise in successfully addressing concerns unique to hospital-based programs.

About Universal Health Services:

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (

NYSE:

UHS) is one of the nation's largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

Pay:

$94,311.20 - $141,466.80 per year

Benefits:

401(k) matching Bereavement leave Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Tuition reimbursement Vision insurance

Work Location:

In person