NO AGENCIES PLEASE

Main duties of the job Previous experience of working within an Outpatient department would be advantageous though not a necessity as training will be given as is previous customer care/reception knowledge. The Appointment Booking Centre manages over 280,000 patient appointments per year, each member of staff may deal with 100 calls per day on average, the booking centre team deals with over 1,500 telephone calls daily. About us As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. With around 2 million contacts with patients every year, we deliver care from: Royal Victoria Infirmary (RVI) Freeman Hospital Newcastle Dental Hospital Cramlington Manor Walks Urgent treatment centres Newcastle Fertility Centre Northern Centre for Cancer Care, North Cumbria Northern Genetics Service These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust Details Date posted 11 August 2026 Pay scheme Agenda for change Band Band 2 Salary £25,272 a year pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 317-2026-29-48-DR-A Job locations Regent Point 317 Regent Point NE3 3HD United Kingdom Job description Job responsibilities Managing a large volume of inbound and outbound calls in a timely manner To provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is delivered To continue to develop and maintain competencies in all areas of work Job description Job responsibilities Managing a large volume of inbound and outbound calls in a timely manner To provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is delivered To continue to develop and maintain competencies in all areas of work Person Specification SKILLS Essential Good literacy and numeracy skills IT skills in windows-based applications Ability to communicate with members of the public, all staff and health care providers

EXPERIENCE

Desirable Previous administration experience Previous customer care experience Previous call centre/patient contact centre experience

QUALIFICATIONS

Essential NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience Person Specification SKILLS Essential Good literacy and numeracy skills IT skills in windows-based applications Ability to communicate with members of the public, all staff and health care providers

EXPERIENCE

Desirable Previous administration experience Previous customer care experience Previous call centre/patient contact centre experience

QUALIFICATIONS

Essential NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust Address Regent Point 317 Regent Point NE3 3HD United Kingdom Employer's website https://careers.nuth.nhs.uk/why-us (Opens in a new tab) Employer details Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust Address Regent Point 317 Regent Point NE3 3HD United Kingdom Employer's website https://careers.nuth.nhs.uk/why-us (Opens in a new tab) Employer contact details For questions about the job, contact: Appointment Centre Coordinator David Jarwick david.jarwick@nhs.net 01912821319 Details Date posted 11 August 2026 Pay scheme Agenda for change Band Band 2 Salary £25,272 a year pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 317-2026-29-48-DR-A Job locations Regent Point 317 Regent Point NE3 3HD United Kingdom Supporting documents Privacy notice The Newcastle upon Tyne Hospitals NHS Foundation Trust's privacy notice (opens in a new 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