Assistant Manager - Dog Boarding & Daycare Facility The Dog Club - 3.1 Manchester, NH Job Details Full-time From $18 an hour 6 hours ago Benefits Paid time off Employee discount Opportunities for advancement Qualifications Customer communication Teamwork Performance management Team development Staff training Time management Full Job Description The Dog Club is seeking a motivated, organized, and hands-on Assistant Manager to support the daily operations of our premier dog daycare, boarding, grooming, and enrichment facility. Working alongside the General Manager, this position is responsible for ensuring the facility operates efficiently each day through exceptional team leadership, scheduling, operational execution, and facility presentation. The Assistant General Manager leads by example, coaches employees, maintains high operational standards, and helps create an environment where both our dogs and our team thrive. This is an ideal opportunity for someone looking to grow into a future General Manager role. About The Dog Club The Dog Club is more than a daycare. We are a trusted second home for our clients' dogs. Our mission is to provide exceptional care in a safe, clean, structured, and enriching environment while delivering an outstanding experience for every client. We believe great businesses are built by great people, and we invest in leaders who create positive teams and exceptional customer experiences. Primary ResponsibilitiesDaily Operations Assist in overseeing the daily operation of daycare, boarding, grooming, enrichment, and front desk services. Ensure all departments are fully staffed and operating efficiently. Open and close the facility as needed. Assist in maintaining smooth daily workflow while resolving operational issues quickly. Ensure all company policies and procedures are consistently followed. Scheduling & Staffing Build and maintain weekly employee schedules. Manage daily staffing adjustments due to call-outs or business demands. Monitor labor needs while maintaining excellent customer service. Coordinate employee breaks and shift coverage. Assist with interviewing and onboarding new team members. Staff Development Coach and mentor employees through daily interactions. Train new hires on company policies, procedures, and expectations. Reinforce accountability and consistent performance standards. Recognize strong performance while addressing concerns professionally. Help create a positive, supportive, and team-oriented work environment. Facility Standards Ensure the building is consistently clean, organized, and welcoming. Perform routine facility walkthroughs throughout each day. Maintain high sanitation standards throughout daycare, boarding, grooming, play yards, and common areas. Monitor maintenance needs and communicate repairs promptly. Ensure supplies are stocked and organized. Dog Care & Safety Maintain a safe environment for every dog in our care. Ensure proper handling procedures and group management are followed. Support team members during evaluations, introductions, and incident response. Assist with documentation of incidents and client communication when needed. Customer Experience Deliver exceptional customer service during every interaction. Resolve routine customer concerns professionally. Support front desk operations during busy periods. Build lasting relationships with clients and their pets.

Qualifications Preferred candidates will possess:

Previous leadership or supervisory experience. Experience creating employee schedules. Strong organizational and time management skills. Ability to coach and motivate employees. Excellent communication skills. Ability to remain calm in a fast-paced environment. Strong attention to cleanliness, organization, and detail. Comfortable making decisions independently. Experience in pet care, veterinary medicine, hospitality, childcare, retail, fitness, or customer service leadership is highly desirable. A genuine love of dogs is essential. Leadership Expectations The successful Assistant General Manager will: Lead by example. Be visible and engaged with the team. Maintain high standards without sacrificing compassion. Coach employees every day—not just when problems arise. Take pride in maintaining a clean, organized, and welcoming facility. Be dependable, proactive, and solutions-oriented. Compensation & Benefits The Dog Club offers a competitive compensation package including: Competitive hourly or salaried compensation Paid Time Off Employee discounts on pet services Leadership development opportunities Opportunity for advancement into a General Manager position Why Join The Dog Club? If you enjoy leading people, staying organized, maintaining high standards, and making a difference in the lives of dogs and their owners, we'd love to meet you. At The Dog Club, you'll have the opportunity to grow your leadership career while helping create an exceptional experience for every dog, every client, and every employee.

Pay:

From $18.00 per hour

Benefits:

Employee discount

Work Location:

In person