Social Care Network Performance Specialist - Housing (HYBRID)

The Network Performance Specialist - Housing, will work within the Social Care Network (SCN) Team in the Southern Tier region of New York and will be responsible for managing successful participation and performance of housing services by participating organizations. As a local subject matter expert in this field, this role will integrate continuous improvement in program design, execution and monitoring by helping to identify best practices, promote workflow enhancements, and host stakeholder communications with contracted organizations. This position reports to the Network Operations Manager.

Essential Functions:

Serves as a regional expert of the 1115 waiver health-related social need (HRSN) enhanced housing services, working to ensure eligible services are delivered in a timely manner across the Southern Tier region, and provides recommendations that improve enhanced service delivery across a network of community-based organizations (CBOs). Maintains enhanced knowledge of NYS Department of Health (DOH) HRSN housing requirements and maintains a strong understanding of existing housing supports, services, and offerings in the Southern Tier region. Leverage local and national CBO expertise to share best practices for HRSN housing services. Develops and deploys materials to support hiring, onboarding, and training to support CBOs providing HRSN housing services in the Southern Tier and ensures that network participants are aware of programmatic requirements and best practices to ensure they meet and can maintain the defined readiness criteria. Seamlessly utilizes the Care Compass Unite Us system in support of housing-related service delivery, providing recommendations for system enhancements. Directly supports local CBOs to integrate and synergize existing regional housing services with the 1115 waiver enhanced housing services to build sustainable HRSN housing capacity and provides tailored support to CBOs in this area as needed. Regularly coordinates and collects feedback with CBOs and network staff who provide HRSN housing services, garnering input on the salient challenges and barriers they are facing and collaborates around productive solutions. Creates and executes timely action plans for identified gaps or deficiencies in this area as needed. Responsible for managing social care network performance in the focus area of HRSN housing including but not limited to monthly reviews of performance data, reviewing services provided against outstanding referrals to identify gaps, and challenges with access to HRSN housing services. Integrates continuous improvement in housing service delivery. As needed, works with the Network Operations Manager to develop performance improvement plans (PIP) or corrective action plans for CBOs to address housing service deficiencies, which may include supplementary training and technical assistance. Provides performance reports (scorecards) to organizations providing HRSN housing services in the SCN, utilizing data analysis techniques to convey opportunities for remediation and influence needed workflow changes. As necessary, facilitate training on network/CBO performance improvement and performance monitoring. Track and communicate partner performance to internal and external stakeholders to ensure the social care network is meeting expectations.

MINIMUM REQUIREMENTS

Education:

Bachelor's degree required and at least 3-5 years' experience managing projects. Experience with either screening, navigation, or case management activities, ideally with low-income or Medicaid individuals. Ability to work in a high pace environment and with the ambiguity & change that comes with a new program. Consistently utilizes critical thinking skills to resolve issues/challenges in workflows, generate process maps, and manages program performance. Ability to convey complex or technical information in a manner that others can understand, and ability to understand and interpret complex information from others. Results-driven and client-focused Skilled with personal computer programs such as Microsoft Outlook, Microsoft Office (Word, Excel PowerPoint, etc.) Facilitation of meetings either in person or via virtual platforms such as Zoom.

WORK ENVIRONMENT

Care Compass Network utilizes a hybrid work model where employees are able to work remotely from a home office or from the CCN office, a non-clinical professional office setting. There may be some travel required for partner and/or network meetings.

BENEFITS

: Outstanding benefits package (Medical, Dental and Vision, plus much more!) 401(k) with match Competitive wages 14 paid holidays, paid time off (vacation, personal and sick time)