Program Assistant/Pediatric Clinic Position/ University of Maryland School of Dentistry

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for telephone coverage of the front desk, taking and distributing messages, and answering all callers' questions. Provides excellent customer service to patients arriving for appointments. Contacts faculty, students, and staff to inform them of patient arrival. Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments Confirm appointments with patients for the next business day. Verifies contact information and that insurance or medical assistance are still in force. Gets insurance pre-authorization of coverage. Inform patient of today's charges and any previous balance due before any service is rendered. Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines. EDUCATION and/or

EXPERIENCE

High school diploma or general education degree (GED); 1 - 3 years' related experience. Related education may be substituted for experience on a year for year basis.