Department:

Business Location:

Western Campus Reports To:

Associate Dean Business & Legal Professions Recruitment Type:

External/Internal Requisition ID:

req6662

Employment Type:

Full-Time Support Staff Union Position:

Non-Union Work Schedule:

standard hours. M-F 8:30 am - 5:00 pm

Number of Openings:

Job Description:

SUMMARY Serves as an initial contact and information resource for new students and staff as needed, primarily for the Paralegal Studies, Criminal Justice, and Captioning and Court Reporting programs. Manages student online records and facilitates a variety of student processes both online and in person.

ESSENTIAL FUNCTIONS

Manages the day-to-day front office activities of the program. Maintains accurate program data and is responsible for updating student and program records in the database in a timely fashion. Serves as primary point of contact for program inquiries and applications. Schedules classrooms, facilities, and workshop presenters for assigned campus. Assists in the data collection for preparation of program reports. Prepares correspondences for emails and marketing purposes. Creates the schedule for interview and intake appointments. Maintains an efficient program filing system. Assist in developing program brochures and other marketing materials to meet the program needs. Manages inventory of departmental property, supplies and office equipment and process orders efficiently as needed. Greets visitors and prospective participants, responds to requests for information, places and receives phone calls, and handles mail. Organizes office bulletin boards and office space. Serves as information liaison for staff, faculty, administrators and parents. Responsible for the overall coordination and supervision of work study students. Contributes to program's bi-weekly and monthly reports. Contributes to the course evaluation process for the Paralegal Studies Program. Updates program websites as needed, including managing paralegal job opportunities board. Performs other duties as assigned.

REQUIRED QUALIFICATIONS EDUCATION AND EXPERIENCE/TRAINING

Associate's degree in a related field Significant related experience may substitute for education. Minimum of two years of demonstrated experience in a student-focused role in an educational environment. Demonstrated experience making sound decisions that affect a work unit or team. Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations. KNOWLEDGE, SKILLS and

ABILITIES

Possess strong organizational and time-management skills. Possess excellent written, verbal and interpersonal communication skills. Ability to foster a team environment and work collaboratively. Ability to research and analyze issues and develop solutions. Ability to manage multiple projects simultaneously in a deadline-driven environment. Ability to work accurately with great attention to detail. Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships. Ability to effectively respond to requests from multiple levels of the College in various departments. Demonstrated basic project management skills. Demonstrated basic proficiency with Microsoft Outlook, Word, and Excel. Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity. Ability to develop and maintain relationships with key contacts to enhance workflow and quality. Possess basic knowledge of fundamental nursing concepts, practices and procedures and ability to apply in varied situations as it pertains to the departmental focus. Possess sensitivity to appropriately respond to the needs of students and the community.

COMPETENCIES CRITICAL COMPETENCIES

Service Focus Communication Quality of Work

VERY IMPORTANT COMPETENCIES

Adaptability Time Utilization

IMPORTANT COMPETENCIES

Collaboration Continuous Improvement

PREFERRED QUALIFICATIONS EDUCATION AND EXPERIENCE/TRAINING

Demonstrated higher education experience KNOWLEDGE, SKILLS and

ABILITIES

Demonstrated proficiency with Ad Astra Demonstrated proficiency with the Banner System Demonstrated proficiency with the Microsoft Office (Specifically Excel)

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.) The work is performed in a normal, professional office environment. The work area is adequately lit, heated, and ventilated. Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying light items such as papers, files, pamphlets, books, etc. Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite.

Target Starting Salary Range:

$40,000 to $45,000 The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s).

Special Note:

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure . Special Instructions to

Applicants:

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement:

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. 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