CyberNavigator (Substitutes)

CyberNavigator (Substitutes) Advanced Resources - 3.9 Chicago, IL Job Details Temporary | Part-time | Contract $20 an hour 8 hours ago Benefits Paid training Paid time off Qualifications Some college Computer operation Customer service Computer literacy Computer skills Working with adult populations Teaching Full Job Description

GENERAL DESCRIPTION

Under the general supervision of Chicago Public Library Foundation, CyberNavigators assist the public at Chicago Public Library locations with their most urgent computer and technology needs such as setting up email accounts, understanding good passwords, and filling out online forms. CyberNavigators help patrons navigate the digital world to complete helpful tasks and teach concepts as they assist, thereby building patron digital skills and confidence online. This contract position requires a high level of customer service, communication, positivity, and patience, as well as the ability to interact with the general public in a professional manner. This posting is for substitute/on-call CyberNavigator positions at various Chicago Public Library branch locations, including opportunities on the North, West, and South sides of the city. Substitute CyberNavigators provide coverage when regularly scheduled staff are unavailable.

Please note:

Hours are not guaranteed and schedules may vary significantly from week to week depending on program needs and staff coverage. Some weeks may have no available hours, while other weeks may include several shifts. Candidates should be comfortable with a flexible and sporadic schedule. This is a part-time substitute/on-call position. Weekly hours are not guaranteed and will never exceed 30 hours per week.

MINIMUM REQUIREMENTS

Familiarity with basic functions of software, email, and internet Experience with filling out online forms Knowledge of secure internet practices

TASKS AND DUTIES

Based on librarian referral or other intake, helps patrons access, fill out, and/or complete online forms for financial, government, and social service resources Assists patrons with resume formatting and submitting job applications Based on librarian referral, assists patrons with accessing, filling out, and submitting forms for online assistance such as healthcare, social services, and government resources Assists older adults with online activities, including social media, personal devices, and email Explains functionality of online systems and actions to help patrons build their digital literacy Shares information and resources with patrons to encourage them to continue developing their online skillset Shares helpful tips and best practices so patrons understand that digital tools can make life simpler, more convenient, and more enjoyable Shares information about connectivity and device assistance resources Assists with patron feedback and program assessment surveys Operates a variety of equipment including desktop and laptop computers Contributes to maintaining program records and statistics Refers patrons to reference librarians for assistance finding resources and external organizations Understands and adheres to CPL's patron privacy guidelines

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES

Job experience and/or coursework in computer technology, software applications and troubleshooting, multimedia, internet research, teaching, or training Strong interpersonal and communication skills for providing customer service and interacting with staff across the organization Willingness to take direction; ability to work both independently and as part of a team in a fast-paced, service-oriented environment Demonstrated ability to manage time and tasks independently and appropriately Ability to work successfully with adults and older adults Experience as a tutor or instructor preferred Current college student or graduate preferred Ability to accept flexible, as-needed scheduling Commitment to attend paid training

Salary:

$20 per hour

Hours:

Part-time, substitute/on-call. Hours vary based on branch coverage needs and are not guaranteed weekly.

Note:

All hired candidates will need to submit to a background check. The start of the position will be dependent on background check clearance.

Job Types:

Part-time, Contract, Temporary Pay:

$20.00 per hour

Benefits:

Paid time off

Work Location:

In person