Employee Relations Consultant I

Are you Richmond

R.E.A.D.Y

? R espect. E quity. A ccountability. D iversity… YOU !!! This is an

EXCITING

time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements: Virginia Retirement System (VRS) Language Incentive Referral Bonus T uition Assistance Program Description The Employee Relations Consultant I supports the Employee Relations function by providing guidance to employees, managers, and HR partners on routine employee relations matters. This role assists with workplace concerns, policy interpretation, documentation, and case management while ensuring consistency, confidentiality, and alignment with Administrative Regulations and applicable employment practices. •This recruitment is for the City of Richmond Department of Human Resources individuals in a Human Resources Business Partner role ONLY.•Duties include but are not limited to Provide initial consultation to employees, managers, and HR partnersregardingroutine employee relations questions, workplace concerns, and policy interpretation. Support the intake, documentation, tracking, and closure of employee relations mattersin accordance withestablished case management procedures. Assistwith gathering facts, reviewing documentation, and preparing summaries for routine workplace concerns or low-complexity investigations. Partner with managers, and other stakeholders to support consistent application of policies, procedures, and corrective action processes. Coach managers on basic employee relations matters, including performance management, attendance concerns, workplace conduct expectations, and communication practices. Escalate complex, sensitive, high-risk, or legally significant matters to more experienced Employee Relations team members. Maintainaccurate,timely, and confidential case notes and related documentation. Support employee relations projects, training, audits, policy reviews, and reporting activities as assigned. Qualifications, Special Certifications and Licenses Provide initial consultation to employees, managers, and HR partnersregardingroutine employee relations questions, workplace concerns, and policy interpretation. Support the intake, documentation, tracking, and closure of employee relations mattersin accordance withestablished case management procedures. Assistwith gathering facts, reviewing documentation, and preparing summaries for routine workplace concerns or low-complexity investigations. Partner with managers, and other stakeholders to support consistent application of policies, procedures, and corrective action processes. Coach managers on basic employee relations matters, including performance management, attendance concerns, workplace conduct expectations, and communication practices. Escalate complex, sensitive, high-risk, or legally significant matters to more experienced Employee Relations team members. Maintainaccurate,timely, and confidential case notes and related documentation. Support employee relations projects, training, audits, policy reviews, and reporting activities as assigned. Knowledge, Skills, and Abilities (KSAs) Knowledge Working knowledge of fundamental employee relations principles, practices, and procedures. Basic understanding of employment laws and regulations (e.g., EEO, FLSA, ADA) and their application in routine workplace situations. Knowledge of organizational policies, Administrative Regulations, and standard HR processes. Familiarity with case management practices, documentation standards, and recordkeeping requirements. Understanding of performance management, corrective action processes, and workplace conduct expectations. Skills Strong interpersonal and customer service skills with the ability to effectively interact with employees, managers, and stakeholders at various levels. Effective written and verbal communication skills, including the ability to prepare clear documentation, summaries, and correspondence. Organizational and time management skills with the ability to manage multiple priorities and meet deadlines. Analytical and problem-solving skills to assess routine workplace concerns and support fact-finding efforts. Proficiencyin HR systems, case management tools, and standard business software (e.g., Microsoft Office, Google Workspace). Abilities Ability to handle sensitive and confidential information with discretion and professionalism. Ability to follow established procedures, policies, and workflows witha high levelof accuracy and consistency. Ability to provide guidance and coaching to managers on routine employee relations matters in a clear and supportive manner. Ability toidentifywhen issues require escalation and exercise sound judgment in referring complex or high-risk matters. Ability to work both independently and collaboratively in a team-oriented environment. Ability to adapt to changing priorities and support a variety of employee relations initiatives and projects. Americans with Disabilities Act Requirements Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS

Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT

Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly finger, talk, hear, see, and perform repetitive motions; frequently walk; and occasionally stoop, reach, stand, push, pull, lift, grasp, and feel. The working conditions may contain environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Internal use:

HR Generalist to review. Equal Employment Opportunity Statement The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.

McKenzie@RVA.GOV. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training. The City of Richmond Values Veterans. We are an official V3 Certified Company . The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program. With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice". The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.