Employment Services Coordinator

Job Description - Employment Services Coordinator (260002XS) Employment Services Coordinator (260002XS)

Organization:

 Job & Family Services

Agency Contact Name and Information:

 odjfscareers@jfs.ohio.gov

Unposting Date:

 May 10, 2026, 9:59:00 PM

Work Location:

 JFS Dayton CC/PC 6680 Poe Avenue Vandalia 45414

Primary Location:

 

United States of America-OHIO-Montgomery County Compensation:

 $27.92

Schedule:

 Full-time

Classified Indicator:

 Classified

Union:

 

OCSEA Primary Job Skill:

 Customer Service

Technical Skills:

 Communications

Professional Skills:

 Attention to Detail, Customer Focus, Listening, Responsiveness, Verbal Communication, Written Communication, Confidentiality Agency Overview Who We Are The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs: Cash and Food Assistance Employment Services and Workforce Development Unemployment Insurance Adult Protective Services Child Support Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone's world! Guiding Principles We will be a leader in customer satisfaction. We will have a reputation that attracts and retains talented, diverse, and dedicated employees. We get better at what we do every day. Job Duties The Office of Workforce Development (OWD) administers several federal workforce programs and oversees a network of local OhioMeansJobs centers, which provide free job training and other services for Ohioans looking for work and employers seeking workers. OWD also assists job seekers through OhioMeansJobs.com, an online job matching system that brings both employers and job seekers to one easy-to-use website. Learn more about the office by visiting the

ODJFS OWD

webpage. What You Will Do As an Employment Services Coordinator (ESC), you will be part of the Workforce Innovation and Opportunity Act (WIOA) Adult and Dislocated Worker (ADW) Training and Technical Assistance (TTA) Unit. This unit supports the

WIOA ADW

Program across Ohio's 20 local workforce areas. You will report directly to the

WIOA ADW

Program Supervisor. The WIOA Adult and Dislocated Worker programs provide training and employment services to job seekers, while the Training and Technical Assistance Unit offers guidance, training, and support to staff in the local areas. In this role, you will focus on learning, understanding, and applying

WIOA ADW

policy, which is essential for delivering effective training and technical assistance. You will also begin developing case management skills using the state's case management system, ARIES.

Your responsibilities include:

Monitor and respond to email inquiries in the Workforce Innovation and Opportunity Act (WIOA) Mailbox (wioaqna@jfs.ohio.gov) Research and interpret local, state and federal policies and procedures, Ohio Revised Code, Ohio Administrative Code, training webinars, and desk aides Answer incoming calls from the JFS phone system and provide appropriate assistance and information Deliver training sessions, either virtually or in person, on a monthly, bi-monthly, quarterly, or as needed schedule Creating, updating, and improving training modules and reference materials using PowerPoint, Articulate 360, Storyline 360 Respond to legislative inquiries and program-related complaints Assist local areas with ARIES requests such as data entry, backdates, and data validation Perform other duties as assigned

Recommended Skills:

Strong written and verbal communication High attention to detail Excellent organizational skills Public speaking Presentation delivery Creating interactive presentations Understanding and interpreting policies, procedures, and guidance Critical thinking and solution development Navigate a computer and technology Knowledge of Microsoft PowerPoint, Word, Microsoft Teams, Articulate 360, or similar platforms Experience with Case Management Systems Team player Ability to multitask

Key Responsibilities:

Fast‑paced, high‑volume unit with limited downtime Balance of approximately 50% collaborative work and 50% independent work Frequent reading and interpretation of local, state, and federal policies Required research into how WIOA services function within the case management system Regularly asked questions requiring varying levels of research and analysis Coordination with multiple units and offices to support training activities and respond to inquiries Preparation and delivery of training modules based on policy requirements Training needs fluctuate and may vary week to week

Schedule:

Full-time Hours:

Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location:

Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel:

Travel will be required for this position Overnight stays may be required PN(s): 20033583 Why Work for the State of Ohio At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees•. For a list of all the State of Ohio Benefits, visit our Total Rewards website!

Our benefits package includes:

Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) •Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position. Qualifications The ideal candidate, at minimum, must have the following: Option 1: 18 mos. trg. or 18 mos. exp. in state & federal regulations governing implemented training &/or employment programs; AND 18 mos. trg. or 18 mos. exp. in public relations; 18 mos. trg. or 18 mos. exp. in human resources training & development programs; AND 6 mos. trg. or 6 mos. exp. in labor market data & employment trends; AND 3 mos. trg. or 3 mos. exp. in manpower planning; AND 3 mos. trg. or 3 mos. exp. in operation of computer terminal &/or personal computer. Option 2: Equivalent of minimum class qualifications for employment noted above. Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered. Pay Information This position is in the State of Ohio's OCSEA Pay Schedule, Pay Range 31. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $27.92 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below. Pay Range 31 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Hourly $27.92 $29.22 $30.55 $31.88 $33.52 $35.15 $36.90 Annual $58,074 $60,778 $63,544 $66,310 $69,722 $73,112 $76,752 Months of Employment At Hire 6 Months 18 Months 30 Months 42 Months 54 Months 66 Months