Quality Process Engineer

Job Title:

Quality Process Engineer Job Description The Quality-Focused Molding Process Engineer serves as the primary technical liaison between Manufacturing Engineering and Quality, providing subject matter expertise in Injection Molding, Extrusion Blow Molding, and Injection Blow Molding to ensure product conformance and customer satisfaction. This role focuses heavily on investigating customer quality complaints, executing corrective and preventive actions (CAPA), and driving systemic defect reduction while working cross-functionally to protect customers and maintain compliance. The engineer owns the technical root cause analysis for molding-related quality issues and is accountable for ensuring that corrective actions are robust, validated, and sustained over time. Responsibilities Act as the technical lead for customer quality complaints involving molded components, processes, or materials. Lead investigations using structured, data-driven methodologies such as 5-Why, Fishbone diagrams, and Fault Tree Analysis. Perform statistical analysis and review statistical process control (SPC) data to understand process performance and variation. Conduct process capability and variation analysis to identify improvement opportunities and ensure stable production. Partner with Quality Engineering to define and implement effective containment plans for quality issues. Support customer-facing complaint responses by providing clear, data-driven technical input and documentation. Execute and document corrective and preventive actions (CAPAs) within the quality management system (QMS). Ensure that corrective actions address true root causes, are properly validated, and demonstrate sustained effectiveness over time. Identify recurring or systemic quality risks and proactively drive preventive improvements to reduce future defects. Support regulatory, customer, and internal audits as the molding process subject-matter expert. Develop, document, and maintain robust and capable molding processes that minimize defect opportunities and ensure consistent quality. Establish and sustain stable process windows for Injection Molding, Extrusion Blow Molding (Accumulator and Continuous), and Injection Blow Molding. Define critical process parameters, process controls, alarm limits, and escalation criteria to maintain process stability. Support the development and maintenance of Control Plans, Reaction Plans, and risk-based process monitoring strategies. Drive defect reduction projects using trends and insights from scrap data, nonconformance reports (NCRs), customer complaints, and audit findings. Provide on-the-floor technical support for production issues driven by quality concerns. Lead investigations into nonconformance reports (NCRs), deviations, and out-of-spec conditions related to molding processes. Work closely with Manufacturing, Set-Up, Maintenance, and Tooling teams to correct quality escapes and resolve process instability. Ensure rapid restoration of compliant production while maintaining all required documentation and traceability. Balance production urgency with a strong focus on compliance and product quality in all decision-making. Essential Skills Demonstrated experience leading manufacturing-related quality investigations. Deep technical expertise in molding processes, including Injection Molding, Extrusion Blow Molding, and Injection Blow Molding. Evidence of successful CAPA implementation and verification of effectiveness. Quality-first mindset with the ability to balance production urgency and compliance requirements. Proven ability to work effectively across Engineering, Quality, and Operations functions. Bachelor's degree in Engineering, preferably Mechanical, Chemical, or Plastics; equivalent experience considered. At least 5 years of manufacturing engineering experience in an ISO-regulated environment. Strong hands-on expertise in Injection Molding, Extrusion Blow Molding, and Injection Blow Molding. Proven experience supporting customer complaint investigations, CAPA execution, and audit responses. Strong understanding of SPC, process capability, and variation reduction techniques. Experience working within formal quality management system (QMS) environments. Familiarity with validation methodologies, including Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ). Exceptional root cause analysis and critical thinking skills. Ability to translate complex technical findings into clear, quality- and customer-focused communication. Strong ownership mentality for product quality and regulatory or standards compliance. Excellent organization, communication, and cross-functional collaboration skills. Ability to influence stakeholders and drive change without direct authority. Additional Skills & Qualifications Experience in quality engineering, process improvement, and continuous improvement initiatives. Experience in manufacturing engineering within ISO-regulated environments. Exposure to lean, Six Sigma, or similar continuous improvement methodologies. Experience in supplier quality and managing quality-related issues across the supply chain. Familiarity with manufacturing processes beyond molding, where applicable, to support broader operations. Comfort working in structured, data-driven environments with a strong emphasis on documentation and traceability. Work Environment The role operates in a manufacturing environment governed by an ISO-regulated quality management system, with a strong emphasis on process control, documentation, and compliance. The engineer works closely with cross-functional teams on the production floor and within office or engineering spaces, engaging directly with molding equipment and related processes such as Injection Molding, Extrusion Blow Molding (Accumulator and Continuous), and Injection Blow Molding. The position involves frequent interaction with quality systems, SPC tools, and process monitoring technologies, as well as participation in audits, investigations, and continuous improvement projects. Work hours typically align with standard manufacturing and engineering schedules, with flexibility required to support production needs and critical quality events. Job Type & Location This is a Contract position based out of Rochester, NY. Pay and Benefits The pay range for this position is $40.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rochester,NY.

Application Deadline This position is anticipated to close on Jun 22, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.