An Industrial Automation Technician repairs and maintains the computer-controlled systems and robotic devices used within industrial and commercial facilities to reduce human intervention and maximize efficiency. Their duties require knowledge of electronics, mechanics and computers.
Technical Operations & Support Technician eze System, Inc. Folsom, CA Job Details Permanent | Full-time $52,000 - $78,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Retirement plan Qualifications Quality control corrective actions Computer operation Industrial automation Electronic systems troubleshooting Electrical schematic reading and interpretation Industrial equipment troubleshooting High school diploma or
GED ASE A6
Electrical/Electronic Systems Certification Attention to detail Troubleshooting electrical systems Electrical control systems Problem-solving Technical troubleshooting support Remote monitoring systems Commercial electrical systems Full Job Description Company Overview eze System, Inc. is a pioneering leader in Industrial Internet of Things (IIoT) solutions, dedicated to transforming industrial automation through innovative hardware and software systems. With a focus on scalability, ease of deployment, and cutting-edge technology, eze System has successfully deployed thousands of systems worldwide to enhance productivity and operational efficiency. Job Summary Hands-on technology | Industrial IoT | Electrical & electronics | Customer solutions eze System is looking for a hands-on, curious and solution-oriented Technical Operations & Support Technician to join our team. You will work directly with our ezeio® Industrial IoT technology , which connects, monitors and controls equipment at commercial and industrial sites. This is not a traditional production job or help-desk position. It is a broad and practical technical role where you will be involved across the lifecycle of our solutions - from building and testing our products and customer-specific kits to troubleshooting installations, supporting customers and eventually becoming a technical go-to person for larger deployments . If you like building things, understanding how they work, solving real technical problems and seeing your work being used by customers, this could be a great fit. What you will do Your responsibilities will develop as your knowledge and experience grow. Build and test our products Assemble, test and verify ezeio controllers and associated products Troubleshoot hardware and assembly issues Ensure finished products meet our quality standards Build customer solutions Build, wire, label and test standard and customer-specific solution kits Integrate ezeio controllers with components such as electrical enclosures, power supplies, sensors, energy meters, current transformers, relays and communication devices Help develop repeatable kit designs for customer deployments Support technical operations Build fixtures, test equipment and practical tools for small-volume production Support prototype builds, product testing and improvements to assembly and testing processes Prepare and ship customer orders, receive components and maintain our inventory Troubleshoot and support customers Troubleshoot hardware, wiring, communication and configuration issues Assist customers with ezeio configuration, installation and commissioning Work directly with customer technicians, electricians and other technical personnel by phone, email and online meetings Support customer deployments Prepare and configure hardware and solution kits for larger rollouts Support installation and commissioning together with customer installation teams and contractors Troubleshoot deployment issues and, over time, become a technical go-to person for selected customer rollouts This is not a sales position , but direct customer interaction is part of the role. You need to be comfortable helping customers and their technical personnel solve problems and successfully install our solutions. Our customers operate across different commercial and industrial markets. Telecommunications infrastructure represents an important part of our current activities, but the position is not limited to one industry . What we are looking for We care more about a strong practical technical foundation and the right mindset than a specific academic background.
You should bring:
Good practical knowledge of electrical and electronic systems , including basic wiring and electrical schematics Hands-on experience working with electrical and/or electronic equipment Good computer skills and confidence learning new software and technology Strong practical troubleshooting and problem-solving skills Attention to detail and a quality-oriented mindset Ability to work independently, take ownership and follow problems through to resolution Good communication skills and confidence working with customers and technical personnel A strong team mentality and willingness to help wherever needed in a small company environment Experience as an electrician, electrical technician, electronics technician or in a similar hands-on technical role would be particularly valuable. A licensed electrician qualification is a plus, but not required . Experience that would be a plus Experience in some of the following areas would be valuable, but we do not expect you to know all of them: Industrial controls, automation, IoT or remote monitoring Sensors, instrumentation, energy metering or low-voltage control wiring Modbus or other industrial communication protocols Network or cellular-connected equipment Electrical panels and enclosures Telecom infrastructure, HVAC, generators, ATS or other power equipment Field installation, commissioning or technical customer support Grow into the role You do not need to know everything on day one. We will train you on our technology, products and applications. Initially, you will focus on learning ezeio, assembling and testing products, building solution kits and understanding how our systems are installed and configured. As your knowledge and capabilities grow, so will your responsibilities: Build & test → Integrate → Troubleshoot → Support customers → Commission → Support deployments We are a small team, so we are looking for someone who is hands-on, dependable, proactive and willing to take responsibility . You should enjoy variety and be comfortable solving problems where there may not always be a manual telling you exactly what to do. For the right person, this is an opportunity to develop broad technical experience and become an important and versatile member of our technical and operations team. Work location This is a 100% on-site position at our Folsom, California office . The role is hands-on and involves working directly with our products, test equipment, customer solution kits and inventory, so remote or hybrid work is not available for this position . We are looking for local candidates who can commute to our Folsom office . This position is not intended for candidates requiring relocation, and relocation assistance is not provided Join our technical and operations team
Pay:
$52,000.00 - $78,000.00 per year
Benefits:
Dental insurance Health insurance Paid time off Retirement plan Application Question(s): Do you have hands-on experience with electrical/electronic equipment? Experience as an electrician, electrical/electronics technician, field/service technician or similar?
Yes/No Education:
High school or equivalent (Required)
Experience:
Technical customer support: 1 year (Preferred) Field installation / commissioning: 1 year (Preferred) Industrial controls / automation: 1 year (Preferred) Technical troubleshooting: 2 years (Required) Electrical wiring / reading basic schematics: 2 years (Required) Hands-on electrical/electronic work: 2 years (Required)
License/Certification:
ASE A6 Electrical/Electronic Systems Certification (Preferred)
