2nd Line Technician

2nd Line Technician Financial Technology Solutions International Corp Fresno, CA Job Details Full-time From $29 an hour 7 hours ago Benefits Company car Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Teamwork Equipment malfunction troubleshooting Driver's License Driving Root cause analysis Technical Proficiency Mechanical troubleshooting Time management Full Job Description Overview As the 2nd Line ATM technician, your primary focus is on troubleshooting and repairing complex ATM hardware and software issues involving on-site visits. You are to manage escalated issues from first-line support, perform preventative maintenance, and ensure ATMs meet service level agreements. You will also play a role in maintaining parts inventory, documenting repairs, and assist with ATM cash access under strict protocols.

Responsibilities Troubleshooting and Repair:

• Diagnosing and resolving advanced hardware and software issues on ATMs, including mechanical, electronic, and network problems

On-site Maintenance:

• Performing preventative maintenance, installations, and repairs at customer locations

Escalation Handling:

• Addressing escalated issues from first-line support, often involving more complex technical challenges

Parts Management:

• Maintaining inventory of spare parts, ensuring availability for repairs, and managing the warehouse

Documentation and Reporting:

• Keeping accurate records of service calls, repairs, and parts usage

Customer Communication:

• Interacting with customers to explain issues, provide updates, and ensure satisfaction.

Cash Access Support:

• Occasionally assisting with ATM cash access situations, adhering to strict protocols

Team Collaboration:

• Collaborating with other technicians, supervisors, and vendors to resolve complex issues

Staying Updated:

• Learning about new ATM models, technologies, and security systems

Requirements/Essential Duties and Qualification:

Technical Proficiency:

Strong understanding of ATM hardware, software, and networking.

Troubleshooting Skills:

Ability to diagnose and resolve complex technical issues.

Critical Thinking Skills:

Identifying root causes and implementing effective solutions.

Customer Service Skills:

Communicating effectively with customers and providing excellent service.

Time Management Skills:

Prioritizing and managing service calls efficiently.

Physical Stamina:

Ability to lift and move equipment, sometimes weighing up to 100 lbs.

Valid Driver's License:

Required for on-site visits. NCR Certification Other duties as may be assigned by management Working Conditions

• Full time schedule working a minimum of 5 days per week, after hours and on call as needed.
• Requires sitting. standing, bending, and walking for the majority of shifts
• Travel may be required.

Benefits:

401(k) 401(k) matching Company car Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person

Pay:

From $29.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person