BlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, sorters and parcel solutions—and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space. Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 18 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians. On-Site technicians keep electromechanical equipment running for corporate clients. They are the front line of customer service and client relationship as well. On-Site technicians perform preventative maintenance and repair large high volume mailing systems. Proactively schedule and perform preventative maintenance Trouble-shoot customer reported problems. Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction Plan and perform equipment upgrades and new installations Manage a queue of calls to ensure that customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines. Qualifications A minimum of 2 years' experience trouble-shooting and repairing complex mechanical equipment. Strong experience working on electro-mechanical equipment A minimum of two years proven experience in building and enhancing Customer relationships. A valid driver's license is required. Must maintain reliable transportation to travel to and from customer locations The ability to perform frequent lifting and/or moving items up to 50lbs. Are you able and willing to do this with or without accommodation? Flexibility to work overtime, weekends, holidays, and/or different shifts as needed with minimal notice

Job Type:

Full-time Pay:

$30.80 - $36.30 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance Application Question(s): What is the best number to reach you? Because this shift may end after public transportation stops operating for the evening and may not be reliable, do you have a vehicle you can use to commute in for this role? This is a Second Shift role, 3:30 PM to Midnight. This shift pays 10% extra which would bring the minimum pay rate to at least $30.80/hour. Is that acceptable? This role requires three separate (company-paid) five-day training courses over your first six months of work. We send you to Danbury, CT on the company dime for 5 days at a time for training (3 separate times) at our Headquarters. Is this acceptable?

Experience:

Equipment repair: 1 year (Required)

Work Location:

In person