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National Technical Support
Career Insights for Electronics Field Engineer
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Scorecard
Based on Illinois data
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What they do
An Electronics Field Engineer provides engineering, testing or maintenance for electronic equipment and systems at remote locations. Works with circuits and other electronic equipment, components and systems.
$75,580 / year median in Illinois
+1% projected growth
Job Description
at Brainlab Inc. in Westchester, Illinois, United States Job Description Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful installation and service of products; 2nd level field service responsibility for products, both platforms and software; investigate, analyze and recognize trends in technical data and manage escalated cases; maintain and submit technical records and documentation as per regulatory requirements; resolve product issues through detailed analysis and utilization of engineering expertise; manages team schedule to ensure efficient resource allocation for installation, service and preventative maintenance needs; applies customer management skills and technical expertise to meet or exceed customer needs and expectations; proper handling of customer complaints; work with the appropriate authority or department, as required; drive continuous technical skill development of regional service teams with the goal to achieve highest equipment uptime, fast resolutions and lasting customer satisfaction; act as a contact for Product Support Engineers regarding feedback and improvements triggered by service experiences to ensure continuous product/process improvement; lead the introduction of new products to customers by participating in soft launch programs; participate in the development and delivery of technical training, as required; may coordinate other expert company resources required to assist with installation or service activities; participate in special projects; successfully completes company and product trainings as needed to maintain certification; carries out Remote Performance Reviews; responsible for escalated case support which includes troubleshooting for reported customer problems and remote support for the region; mentoring team and accessing individual/team performance. 50% domestic travel. Home worksite (must be based in Mountain or Pacific time zone). To view full details and how to apply, please login or create a Job Seeker account