AV/UC Systems Engineer - Onsite Superior Access Solutions - 4.0 Indianapolis, IN Job Details Full-time $38.46 - $48.07 an hour 10 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off 401(k) matching Qualifications Digital signal processing Customer communication Cisco Unified Communications Technical documentation Enterprise software CCNA In-person customer service Hardware maintenance Secret Clearance DoD experience Enterprise software support Maintenance activity documentation Troubleshooting audio issues Field service equipment maintenance Digital signal processing (DSP) system configuration Systems engineering Video communication Vendor communication Audiovisual control systems operation IP networking Network routing Facilities equipment maintenance Video conferencing systems operation Full Job Description AV/UC Systems Engineer -

Onsite Location:

Indianapolis, Indiana Salary:

$85,000-$100,000 annually

Employment Type:

Full-Time | 100%

Onsite Customer Environment:

Federal Government / Defense Finance and Accounting Service (DFAS) About the

Position:

Superior Access Solutions, Inc. is seeking an experienced AV/UC Systems Engineer to provide onsite technical support for integrated Audio/Visual (AV), Video Teleconferencing (VTC), and Unified Communications (UC) systems supporting a federal customer in Indianapolis, Indiana. This is a hands-on technical position for someone who can independently troubleshoot complex conference room and AV/UC system issues from initial diagnosis through resolution. The successful candidate should understand how AV, VTC, UC, control, DSP, and IP networking technologies work together and be comfortable working directly with customers, vendors, technicians, and remote engineering teams. This is not a traditional Help Desk position. We're looking for someone who can walk into a conference room with a problem, diagnose what is happening, and work through the issue to resolution.

What You'll Be Doing:

Perform preventive maintenance, inspections, testing, and advanced troubleshooting of

AV/VTC/UC

systems. Support integrated conference rooms, boardrooms, training rooms, and other AV-enabled spaces. Diagnose hardware, software, connectivity, control, DSP, and system-integration issues. Troubleshoot network-connected AV equipment and IP-based AV/UC systems. Support AV/VTC endpoints and Unified Communications environments. Maintain and troubleshoot AV control systems and Digital Signal Processing (DSP) equipment. Perform minor configuration adjustments to control systems, user interfaces, DSP settings, and related equipment. Support installation, testing, commissioning, QA, and turnover of new or upgraded conference rooms. Assist with system upgrades, software updates, service packs, and configuration changes. Support Cisco Unified Communications Manager (CUCM) and Synergy Sky environments as required. Provide direct technical assistance and basic system training to end users. Coordinate manufacturer, vendor, and subcontractor service activities. Maintain service records, work orders, maintenance documentation, inventory, and system-readiness reporting. Coordinate escalated issues, RMAs, replacement parts, and technical support with the appropriate internal and external teams. Work directly with federal customer personnel to identify issues, develop solutions, and improve system reliability. Perform work in accordance with applicable customer security, safety, and operational requirements.

Required Qualifications:

5+ years of hands-on professional experience supporting AV, VTC, UC, or integrated conference room systems. Demonstrated ability to independently troubleshoot complex AV/UC systems. Experience with Cisco Unified Communications or comparable enterprise UC technologies. Working knowledge of TCP/IP networking, switches, routers, and network-connected AV equipment. Hands-on experience with DSP equipment and AV control systems. Ability to troubleshoot both hardware and software issues. Experience performing preventive maintenance and documenting service activities. Ability to read AV system drawings, signal-flow diagrams, and technical documentation. Strong customer-service, communication, and problem-solving skills. Ability to work independently while coordinating with engineering teams, vendors, Help Desk personnel, and customers. Ability to work 100% onsite in Indianapolis, Indiana . Ability to satisfy applicable federal customer background, security, system-access, and facility-access requirements.

Preferred Qualifications:

Experience with one or more of the following is strongly preferred: DoD, federal government, military, or other secure environments Cisco CUCM and Synergy Sky Crestron, Extron, AMX, or comparable AV control platforms Biamp, Q-SYS, Crestron, or comparable professional DSP platforms Enterprise VTC/video conferencing systems AV system integration, commissioning, and QA STIG, IAVM, software patching, or cybersecurity compliance requirements CTS, CTS-I, CCNA, or relevant manufacturer certifications

What We're Looking For:

We're looking for a technically capable, self-directed engineer who enjoys troubleshooting. You should be comfortable determining whether an issue originates with the endpoint, control system, DSP, network, UC platform, cabling, configuration, or another component—and then working through the problem methodically until it is resolved. Because this position works directly with a federal customer, professionalism, communication, documentation, reliability, and attention to security requirements are essential.

Work Environment:

This position is 100% onsite in Indianapolis, Indiana and supports systems located within secure federal government spaces. The selected candidate must be able to satisfy all applicable customer background, facility-access, system-access, and security requirements.

Compensation:

$85,000-$100,000 annually , depending on experience, qualifications, certifications, and technical background. Superior Access Solutions, Inc. provides equal employment opportunities in accordance with applicable federal, state, and local laws.

Pay:

$38.46 - $48.07 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Application Question(s): How many years of professional experience do you have providing onsite AV service, maintenance, or field support in enterprise environments? Are you able to work 100% onsite in Indianapolis, Indiana? How many years of professional experience do you have working with DSP platforms such as Biamp, Q-SYS, Crestron, or similar? Do you have hands-on experience supporting the installation, testing, commissioning, or QA of integrated AV systems? Are you able to satisfy the background, security, facility-access, and system-access requirements applicable to work performed at a federal government facility? Do you have professional experience supporting enterprise Unified Communications or VTC systems, such as Cisco Unified Communications Manager (CUCM) or comparable platforms? Which certifications do you currently hold?

Examples:

CTS / CTS-I / CTS-D / CCNA

/ Crestron / Extron / Biamp / Q-SYS / Cisco / Other / None Have you previously supported AV/UC systems in a DoD, federal government, military, or other secure environment? Which of the following platforms or technologies have you worked with professionally? Cisco CUCM; Cisco VTC/UC; Crestron; Extron; AMX; Biamp; Q-SYS; Synergy Sky; Other Do you have hands-on experience independently troubleshooting integrated AV systems, rather than only providing Help Desk or end-user support? Do you have professional experience troubleshooting IP-connected AV/UC equipment, including basic TCP/IP, switching, routing, or network connectivity issues?

Security clearance:

Secret (Preferred) Ability to

Commute:

Indianapolis, IN 46249 (Required)

Work Location:

In person