• Description
• SAIC is seeking a Flyout Field Service Engineer (FSE) to support the Medusa Sustainment Team, the U.

S. Air Force's solution for defense against small unmanned aerial systems (s UAS). Medusa is a government owned Command and Control (Medusa C2) System of Systems integrating sensors, electronic/kinetic effectors, and advanced algorithms to provide tailorable C sUAS capability for fixed base, portable, mounted, and handheld operations worldwide. This role is focused on Tier 2/3 and flyout support to Medusa C2 sites. The FSE will provide on-site technical assistance, corrective maintenance, system integration, and training to operational units, and will work on site in Huntsville, AL when not deployed.

Key Responsibilities:

• When not traveling, the FSE will work on-site, with responsibilities including, but not limited to:
• + Provide field engineering and technical support to maintain and sustain fielded C sUAS systems, equipment, and software at designated locations.

+ Install, operate, maintain, and troubleshoot program-of-record software applications, integrated radios, and hardware components. + Coordinate with Government software engineering, test, and fielding teams to install software, hardware, firmware, and cybersecurity updates. + Perform troubleshooting, fault isolation, and repair down to the Line-Replaceable Unit (LRU) level before elevating to higher maintenance tiers. + Prepare systems for operation, including system software loading, operator training, and final operational checks. + Write, review, and create maintenance processes and procedures for C sUAS equipment and the Medusa System of Systems (SoS). + Assist with packaging and Return Material Authorization (RMA) processes for non mission capable systems or equipment to higher-level maintenance facilities (e.g., SAIC AF C sUAS Regional Support Center in Huntsville, AL). + Maintain Medusa Gold System configurations, including

SW/HW/FW

upgrades for verification, and conduct associated training as needed. + Support and assist the System Engineering Team with SoS technical drawings and schematics, as required. + Lead training efforts on new software/hardware changes and sustain continuous learning initiatives for operators and maintainers. + Support the program Field Service Support Desk and perform Tier 2/3 and flyout support to Medusa SoS C2 sites worldwide. + Provide on-site and telephonic technical support for Airmen regarding system operations and maintenance. + Conduct training to improve system performance, operator proficiency, and mission readiness. + Perform daily COLTS review and maintain awareness of COLTS processes and maintenance actions. + Conduct scheduled equipment inventories to ensure accountability and readiness; assist with equipment check outs and tracking. + Install software maintenance updates and/or hardware upgrades to maintain system performance and cybersecurity posture. + Facilitate site status meetings with FSEs, OEMs, and customers to report on system performance, maintenance activities, and upcoming changes. + Analyze complex systems to identify faults, system failures, maintenance procedures, and part replacements at the LRU level; assist senior technical specialists with deployments as needed. + Execute corrective maintenance actions to reduce response times and meet contract Key Performance Indicators (KPIs). + Conduct parts replacements, system upgrades, and deployments using diagnostic tools and technical expertise. + Perform fault determination and isolation at the LRU level, executing Removal and Replacement (R&R) of failed components both onsite and at depot locations. + Monitor and analyze system performance trends to improve supportability, reliability, and accessibility. + Successfully complete required certifications and training, including Medusa C sUAS Administrator and + Maintainer courses (minimum passing score of 70) and OEM training courses. + Assist in optimizing program-of-record software and hardware components for peak functionality. + Provide independent decision-making and expert recommendations to improve system performance during complex deployments and operational scenarios. + Provide feedback to program leadership regarding system performance and end user feedback to inform sustainment and modernization efforts.

• Qualifications
• + •

Travel:

Willingness to travel 25-50% CONUS/OCONUS, including potential deployment to hostile/DZ environments.

• + Bachelors and two (2) years or more experience; Masters and 0 years related experience. + 5+ years of relevant experience in field service, tactical systems, or complex electronic systems maintenance. + CompTIA Security+ (or Security+ equivalent) required. +
• Must be able to attain and maintain a DoD Secret Clearance.
• + •Must be a U.

S. Citizen.

• Technical Background:

• + Experience with tactical networks and network troubleshooting. + Demonstrated experience troubleshooting computer systems and networks. + Experience providing in field operator training. + Basic operational knowledge and troubleshooting of Android-based handheld devices. + Basic Operation knowledge and troubleshooting of Linux

• Tools & Software:

• + Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word).

+

Soft Skills & Work Conditions:

+ Strong written and oral communication skills; able to clearly communicate via email, phone, and VTC. + Ability to prioritize and execute tasks in high pressure environments. + Able to work independently and efficiently with short term deadlines. + Ability to lift and transport equipment up to 50 pounds without assistance.

• Desired Skills
• + Military /

Domain Experience:

+ Military Air Defense background or knowledge (e.g., 31P/3P0X1, FC/AWO, 14W/14W). + Experience in operation and maintenance of Radar systems (e.g., AN/TPQ 50, LCMR/LSTAR). + Experience with Electronic Warfare (EW) systems, including CREW (V4/V5). + Experience with EO/IR camera systems.

• Networking & Systems:

• + Familiarity with personal computers, switches, routers, IP addressing, network topologies, and troubleshooting procedures. + Experience with Virtual Machines, VMware ESXi/Infrastructure, Cisco, and/or Windows Server.

• Diagnostics & Analysis:

• + Experience performing Wireshark data captures and basic packet analysis.
• This Flyout FSE role is central to sustaining and enhancing Medusa C sUAS capabilities for the U.S. Air Force, enabling rapid response, high availability, and mission success in demanding operational environments.

•

REQNUMBER

2617197SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at

SAIC. EOE AA

M/F/Vet/Disability