Senior Client Service Engineer Doble Engineering Company $119,6869.87 - Midpoint $149,608.00 United States, Massachusetts, Marlborough 123 Felton Street (Show on map) Sep 08, 2026

Description

JOB SUMMARY A

Senior Client Service Engineer at Doble Engineering will be responsible for providing engineering support to entities of the power utility industry that subscribe a Doble Service Agreement. The role includes providing technical and application support on Doble products, analysis of test results, training and consultation on power apparatus. Senior Client Service Engineers will be involved in supporting R D related to application and product development and will provide assistance to the field service and test department. Engineers will be expected to participate in various technical conferences sponsored by Doble and other organizations. This position may be located at Doble's Marlborough, MA facility or a remote office and report to the Senior Director of Client Service.

ESSENTIAL JOB FUNCTIONS

Provide technical and application support on Doble products, analysis of test results, training and consultation on power apparatus

Support Research & Development relating to application and product development

Publish technical articles and participate in various technical conferences sponsored by Doble and other industry organizations

Function as a Subject Matter Expert (SME) in a particular discipline

Engage in more advanced diagnostic areas of expertise

Write technical reports for diagnostic analysis with no review required in most cases

Provide training to Doble Clients at a high level

Responsible for all custom agenda planning and scheduling decisions

Provide expertise to others in the CS department as well as to other departments within Doble, and make appropriate decisions regarding that internal support

QUALIFICATIONS EDUCATION

Bachelor's Degree, or higher, in Electrical Engineering is preferred. Related technical disciplines will be considered. Individuals with alternative technical training, 10 years of utility experience specifically focused on power apparatus, and familiarity with Doble products will be considered in lieu of a degree.

REQUIRED EXPERIENCE

5 years of utility or similar experience specifically focused on power apparatus

Familiarity with Doble products

Previous experience in the power utility industry and familiarity with electrical substation apparatus

Understanding of diagnostic test techniques for high-voltage power apparatus

A solid commitment to customer service is required

The ability to conduct oneself in a professional manner

Travel is required 30% of the time to both domestic and international locations for periods that are typically 6 days (Sunday to Friday) and rarely exceed 14 days.

The ability to multi-task and be flexible as the daily routine includes frequent client interactions

Must manage job assignments which frequently change to meet client needs

Must have experience and willingness to teach and work outdoors in energized substations

KNOWLEDGE, SKILLS & ABILITIES

Strong communication skills, both written and verbal

The candidate must be able to clearly and concisely express their opinion

Good presentation skills will be required to conduct product training, marketing demonstrations and technical presentations at various forums and to audiences with varying skill set

Requires a solid command of English, however fluency in another language is a plus

A solid commitment to customer service is a must

The ability to conduct oneself in a professional manner

The ability to multi-task and be flexible. The daily routine includes frequent telephone interruptions. Job assignments frequently change to meet client needs.

The willingness to work outdoors, in an energized substation.

PHYSICAL REQUIREMENTS

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds. Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience.

Salary Pay Range Minimum $119,6869.87 - Midpoint $149,608.00 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Applicants must be authorized to work for any employer in the United Sates. Doble Engineering is unable to sponsor or take over sponsorship of an employment visa at this time. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.