Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
Here's what you'll do:2nd Level Support & Ticket HandlingHandle 2nd level service requests from SSCs and qualified business partners via phone, email, and remote access.
Reproduce issues on reference or test systems where applicable.
Support Field Service Engineers remotely during onsite interventions.
Occasionally participate in field visits to support troubleshooting and to gain system experience. Interface to 3rd Level / Expert TeamsCollect and structure all relevant technical information for complex cases.
Work with 3rd Level on complex issuesDocument solutions and feed them back into the knowledge base and to requesting parties. Training & Knowledge TransferSupport the preparation and updating of training materials and service documentation.
Deliver defined training modules for internal colleagues and service staff from SSCs or business partners (e.g. introduction and troubleshooting basics).Contribute to structured knowledge sharing within the service organization. Service ReadinessSupport service-related activities in product and system introduction projects (e.g. rollout of new tools, review of service documents, feedback on serviceability).Contribute to continuous improvement of service processes through feedback and lessons learned.
Maintain accurate service documentation and case records. Do you qualify?
Experienced service or support engineer (minimum 3 years) with a completed degree in electrical engineering, mechatronics, automation engineering or a related field.
Solid expertise in working with CMM and or automated Solutions I Machine AutomationKnowledge of metrology and measurement data analysisExperience in remote diagnostics, root cause analysis and escalation managementConfident in reading and interpreting technical documentation, circuit diagrams and mechanical drawingsStrong problemsolving skills and resilience in critical situationsStrong customer orientation and communication skills to support the global field service team and end customersFluent English skills, both written and spoken; additional languages are an advantageHigh level of selfmotivation, initiative and a proactive approach to continuous learning and process improvementExperience with ticketing systems and service documentation is an advantageWillingness to undertake business travel for onsite support, trainings or installations The annual pay range for this position is $73,000 - $91,000 The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. We have amazing benefits to support you as an employee at ZEISS!MedicalVisionDental401k MatchingEmployee Assistance ProgramsPaid time off including vacation, personal, and sick daysThe list goes on! The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.
IQ
Industrial Quality Solutions LLC
Service Specialist 2nd Level Support
Career Insights for Electronics Field Engineer
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Michigan data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
An Electronics Field Engineer provides engineering, testing or maintenance for electronic equipment and systems at remote locations. Works with circuits and other electronic equipment, components and systems.
$83,749 / year median in Michigan
+0% projected growth
Job Description
About Us:
How many companies can say they've been in business for over 180 years?!Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!Location/Region:
The preferred location for the candidate is Maple Grove, MN or Wixom, MI. What's the role? The Service Specialist & 2nd Level Support provides structured technical expert support to SSCs and qualified business partners, provides trainings and documentation, and contributes to a reliable service delivery and lifecycle support of our system. Sound Interesting?Here's what you'll do:2nd Level Support & Ticket HandlingHandle 2nd level service requests from SSCs and qualified business partners via phone, email, and remote access.
Reproduce issues on reference or test systems where applicable.
Support Field Service Engineers remotely during onsite interventions.
Occasionally participate in field visits to support troubleshooting and to gain system experience. Interface to 3rd Level / Expert TeamsCollect and structure all relevant technical information for complex cases.
Work with 3rd Level on complex issuesDocument solutions and feed them back into the knowledge base and to requesting parties. Training & Knowledge TransferSupport the preparation and updating of training materials and service documentation.
Deliver defined training modules for internal colleagues and service staff from SSCs or business partners (e.g. introduction and troubleshooting basics).Contribute to structured knowledge sharing within the service organization. Service ReadinessSupport service-related activities in product and system introduction projects (e.g. rollout of new tools, review of service documents, feedback on serviceability).Contribute to continuous improvement of service processes through feedback and lessons learned.
Maintain accurate service documentation and case records. Do you qualify?
Experienced service or support engineer (minimum 3 years) with a completed degree in electrical engineering, mechatronics, automation engineering or a related field.
Solid expertise in working with CMM and or automated Solutions I Machine AutomationKnowledge of metrology and measurement data analysisExperience in remote diagnostics, root cause analysis and escalation managementConfident in reading and interpreting technical documentation, circuit diagrams and mechanical drawingsStrong problemsolving skills and resilience in critical situationsStrong customer orientation and communication skills to support the global field service team and end customersFluent English skills, both written and spoken; additional languages are an advantageHigh level of selfmotivation, initiative and a proactive approach to continuous learning and process improvementExperience with ticketing systems and service documentation is an advantageWillingness to undertake business travel for onsite support, trainings or installations The annual pay range for this position is $73,000 - $91,000 The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. We have amazing benefits to support you as an employee at ZEISS!MedicalVisionDental401k MatchingEmployee Assistance ProgramsPaid time off including vacation, personal, and sick daysThe list goes on! The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.