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SEAL-ANALYTICAL.com
SA
SEAL Analytical Inc
Supervisor of Field Service
Career Insights for Electronics Field Engineer
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Based on Wisconsin data
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What they do
An Electronics Field Engineer provides engineering, testing or maintenance for electronic equipment and systems at remote locations. Works with circuits and other electronic equipment, components and systems.
$77,046 / year median in Wisconsin
+6% projected growth
Job Description
Description:
Want to be part of a thriving, innovative team within a leading technology company? Showcase your troubleshooting and technical skills? Then come join the SEAL Analytical technical team! Support our laboratory customers throughout the US. As a Field Service Supervisor, you are responsible for overseeing our Field Service department and perform Preventative Maintenance and technical service (repair) visits for SEAL Analytical Analyzers.What You Will Do:
Supervising and mentoring service engineers and technicians. Scheduling in-house repairs and field service assignments and managing workloads. Providing technical guidance on complex repairs and troubleshooting. Performing complex repairs and troubleshooting Handling customer escalations Monitoring service quality, productivity, and response times. Coordinating with customers to resolve service issues and maintain satisfaction. Managing inventory of tools, parts, and equipment. Preparing performance reports, budgets, and service metrics. Supporting training, and performance evaluations. Collaborating with engineering, sales, and production teams to improve products and service processes.QUALIFICATIONS
Education Bachelor's degree in engineering, mechanical engineering, or equivalent combination of education and experience Strong technical skills understanding of electrical/mechanical theory is required. Must have the ability to read wiring diagrams, schematics, electronic/mechanical drawings, and technical operation manuals. Experience using CAD software such as SolidWorks, AutoCAD, or similar Management Skills and Experience 3 - 5 years supervisory experience 10 plus prior field service or maintenance experience Strong troubleshooting and analytical skills Excellent communication and customer service abilities. Familiarity with CRM, ERP, or service management software. Ability to travel 75% of the time; overnight travel is required but no weekends Flexibility Demonstrate a desire and ability to travel, including international travel Passport (or ability to obtain one) is required Valid Driver's License Why SEAL Analytical? World Leader in Laboratory Equipment.Generous benefits package:
Medical, Dental, Vision, 401K with employer match. SEAL Analytical, Inc. is a world leader in the design, development, and manufacture of automated Discrete Analyzers, Continuous Segmented Flow Analyzers, Robotics and Sample Preparation equipment specifically for use in environmental applications. SEAL analyzers are widely acknowledged as the best-in-class and instrument of choice for monitoring nutrients in water, seawater, soils as well as the quality control of industrial products, fertilizers and tobacco. www.SEAL-ANALYTICAL.com