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Appraisal Specialist
Job
CarMax, Inc.
Ellicott City, MD (In Person)
Full-Time
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Job Description
Appraisal Specialist
7663 - Ellicott City - 8901 Executive Center Rd, Ellicott City, Maryland, 21043CarMax, the way your career should be!
Position OverviewAs an Appraisal Specialist, you will play a vital role in delivering exceptional customer experiences while helping achieve store Appraisal Buy goals. This position offers the opportunity to engage with customers, build trust, and guide them through the appraisal process with confidence and professionalism. If you thrive in a fast-paced, customer-focused environment and enjoy creating positive interactions, this is the role for you.
Why CarMax?
At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are to drive you forward.
Role Responsibilities
Position OverviewAs an Appraisal Specialist, you will play a vital role in delivering exceptional customer experiences while helping achieve store Appraisal Buy goals. This position offers the opportunity to engage with customers, build trust, and guide them through the appraisal process with confidence and professionalism. If you thrive in a fast-paced, customer-focused environment and enjoy creating positive interactions, this is the role for you.
Why CarMax?
At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are to drive you forward.
Role Responsibilities
- Deliver outstanding customer service throughout every interaction.
- Build rapport quickly with diverse customers and confidently explain the CarMax appraisal process.
- Communicate effectively in-person and by phone to understand customer motivations and follow up with undecided sellers.
- Advocate for CarMax, clearly sharing why we're the smart choice for selling a car.
- Facilitate appraisal steps, including discovery, presenting offers, and addressing objections.
- Accurately collect and input data to support precise appraisal offers and maintain composure under pressure, ensuring a positive experience in challenging situations.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area. Required Qualifications
- Proven ability to deliver exceptional customer service in a dynamic environment.
- Strong attention to detail for reading, interpreting, and transcribing data accurately.
- Ability to multitask and stay organized in a high-energy, fast-paced setting.
- Excellent verbal communication and listening skills for engaging with customers and team members.
- Completion of CarMax training and participation in scheduled meetings.
- Physical capability to walk, bend, and stand for extended periods, including outdoor work in varying weather conditions.
- Flexible availability, including nights, weekends, and holidays, while wearing CarMax-provided work attire.