Vice President, Business Technology Liaison The Bank of New York Mellon Corporation - 3.5 Westborough, MA Job Details Full-time 17 hours ago Qualifications Customer communication Performance improvement leadership Team leadership Bachelor's degree in finance Regulatory compliance Bachelor's degree in business administration Finance Managing clients in a customer support role Collaboration with product development teams Bachelor's degree Managing clients in a finance role Client services Leading team collaboration initiatives Financial regulatory compliance Business Administration Operational excellence initiatives Business operations Senior level Business Risk & issue management Escalation handling Leadership 2 years Communication skills Regulatory compliance management Cross-functional communication Full Job Description

VICE PRESIDENT, BUSINESS TECHNOLOGY LIAISON

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Vice President, Business Technology Liaison to join our team. The position is located in Westboro/Boston, Massachusetts (4 days in office per week). In this role, you'll make an impact in the following ways: Lead the client operations team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles. Point of escalation for client operations team. Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions. Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting. Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise. Liaison between clients and product/engineering teams. Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management. To be successful in this role, we're seeking the following: Bachelor's degree in Business Administration, Finance, or a related field. Advanced degree or relevant certifications are a plus. Typically 7-10 years of experience and 2-3 years of management experience. Experience in an operational area and/or client services is preferred. Strong leadership and team management skills. Excellent analytical and problem-solving abilities. Effective communication and interpersonal skills for client interaction and collaboration across teams. Subaccounting and/or Brokerage experience a plus