Director I, Enterprise Systems

Director I, Enterprise Systems Description

POSITION SUMMARY

The Director, Enterprise Systems provides strategic leadership and ownership of MSD's enterprise application ecosystem - including ERP,MES, MRP, PLM, etc.) - with accountability for driving business capability improvements, operational efficiency, and scalable digital solutions that support MSD's manufacturing, commercial, and service segments. This role serves as a critical bridge between business stakeholders and technology delivery, leading a team that transforms business requirements into durable system solutions aligned with organizational growth objectives. Deep understanding of JDE, as well as other ERP platforms is required.

DUTIES AND RESPONSIBILITIES

Leads enterprise systems roadmap development, partnering with business owners to identify capability gaps, prioritize initiatives, and drive continuous improvement in business processes through platform optimization and adoption of industry best practices.

Performs project leadership and management of all phases of solutions development and implementation.

• Ensures staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Builds and develops a high-performing enterprise systems team through strategic recruiting, structured onboarding, mentoring, and deliberate growth planning that cultivates both technical depth and functional business expertise.
• Works with cross-functional teams in the design and implementation of information technology and assists in the training of other information systems personnel to improve their technical skills
• Maintains safe and healthy working environment by establishing and enforcing organization standards; adhering to legal regulations.
• Ensures that Enterprise System users are thoroughly trained on best practices. Ensures documentation of all systems related company knowledge.
• Collaborates with Software Engineering for customer-business integrations.
• Serves as a trusted strategic partner to commercial, manufacturing, and operations leadership, translating business strategy into systems investments and ensuring enterprise platforms actively enable revenue growth and operational scalability.
• Diagnoses and provide solutions to complex issues in a timely manner.
• Evaluates platform capabilities against evolving business needs, making strategic recommendations on configuration, customization, or platform evolution to close capability gaps without accumulating unnecessary technical debt.
• Oversees the provision of end-user support within the JDE and other Enterprise Systems environments.
• Monitors the enterprise systems landscape - including cloud migration paths, AI-enabled ERP capabilities, and integration platform advancements - and brings forward-looking recommendations that position MSD for long-term platform sustainability and competitive advantage.
• Establishes and maintains a governance framework for enterprise system configurations, change management, documentation, and validation standards - ensuring auditability, compliance readiness, and long-term operational consistency across all platforms.
• Develops the specification and .

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