Major Incident Manager

Must will to work onsite Lead major incident management for high-severity outages, driving resolution across cross-functional teams and ensuring minimal business impact. Apply expertise in SRE, operations engineering, and reliability architecture to improve platform stability, governance, and operational standards. Work on automation & observability , including monitoring, alerting, and auto-remediation to enhance incident response efficiency. Hands-on with tools like ELK (Elastic Stack), Grafana, AppDynamics, and COP , including scripting, auto-executing queries, and attaching logs/metrics/traces to incidents. Enhance alert intelligence by analyzing metrics deviations, log patterns, anomaly trends , and clearly communicate updates to stakeholders and leadership