Salesforce Engineering Manager/SFDC Prod Support Manager

Job Title:

Salesforce Engineering Manager/SFDC Prod Support Manager Location:

Atlanta, GA (Hybrid)

Duration:

Long term contract

Experience Level :

10+ years (with at least 3+ years in a leadership or managerial role) Job Description Day to

Day Job Duties:

(what this person will do on a daily/weekly basis) Lead and manage the Salesforce production support function, ensuring high system availability, stability, and performance across Sales Cloud, Service Cloud, and Experience Cloud Oversee incident, problem, and change management processes, including triaging issues, root cause analysis, and timely resolution within SLAs Manage and mentor a team of Salesforce support engineers, administrators, and developers, fostering a culture of accountability and continuous improvement Act as the primary point of contact for business stakeholders, ensuring effective communication on incidents, enhancements, and system performance Collaborate with product owners, engineering teams, and architects to prioritize defects, minor enhancements, and production fixes Drive continuous improvement initiatives, including automation of support processes, reduction of recurring issues, and technical debt management Ensure proper monitoring, alerting, and observability across Salesforce environments Oversee release support activities including deployments, validation, and post-release monitoring Maintain governance around production changes, ensuring adherence to DevOps processes, security standards, and compliance requirements Coordinate with cross-functional teams (integration, infrastructure, data, and security) to resolve complex production issues Stay current with Salesforce platform updates and proactively assess impact on production environments

Basic Qualifications:

(what are the skills required to this job with minimum years of experience on each) Minimum 10+ years of experience in IT, with 7+ years on the Salesforce platform Minimum 3+ years of experience in a production support leadership or managerial role Strong experience in Salesforce production support, incident management, and service operations Deep understanding of Salesforce architecture, data model, and platform capabilities Hands-on experience with Apex, Lightning Web Components (LWC), Flows, and integrations Experience with ITIL processes (Incident, Problem, Change Management) Experience managing DevOps and deployment processes (Copado, Gearset, Jenkins, etc.) Proven ability to manage SLAs, KPIs, and service performance metrics Strong stakeholder management and communication skills, with the ability to engage both technical and business audiences Experience working in Agile environments and collaborating with distributed teams Thanks & Regards Saravanan DMinds Solutions Inc.