Company Overview Advanced Cooling Technologies is a leading provider of chiller sales and service solutions dedicated to supporting the medical and industrial sectors. Since 2004, we have delivered exceptional preventative and emergency maintenance, OEM parts, and technical support to ensure optimal performance of cooling systems across North America. Overview We are seeking a motivated HVAC Service Engineer I to join our dynamic team. The Engineer I position will report to the service manager and support the customer in tracking field service for emergency dispatches, planned maintenance and installation. Oversee case work, track progress, communicate with field teams to complete work. Provide technical analysis for troubleshooting HVAC equipment issues. Some irregular work hours may be required, as well as occasional travel to service locations for hands on training. This position involves constant interaction with customers and field service technicians, therefore excellent communication and customer service skills are essential. (Please note that this position is offered on a contract-to-hire basis) Answer service calls and provide technicians with instructions, technical documentation, and information needed to troubleshoot problems for multiple HVAC equipment. Work with service manager to plan installation projects including start-ups, develop the project plan, site walks, coordinate with customers and stakeholders, monitor the site work and complete the installation report. Assist in resolving product or service issues by clarifying customers' inquiries and concerns, determining the cause, implementing the best solution, expediting corrections or adjustments, and following up to ensure timely resolution. Prepare weekly emergency troubleshooting spreadsheet for repeating technical issues and activity; record and distribute reports to managers. Develop the service guides and standard procedure for repair work. Assist with HVAC product training for service team members to develop technical skills. Support Service Director to search and evaluate the contractors for adding to service network. Provide the training for subcontractors as needed. Develop and update subcontractor contracts and support managing subcontractor process. Support other service operations projects as needed.

Skills/Qualifications:

Engineering or Technical Background in HVAC preferred. A sense of urgency, customer-oriented, excellent customer service skills Working experience with customer relationship management systems Expert technical analysis, troubleshooting skills and experience Strong work ethics, multi-tasking ability, exceptional organizational skills Strong computer skills and working knowledge of advanced Excel functions, knowledge of Microsoft 36 Join us at Advanced Cooling Technologies where your skills will grow in a vibrant environment committed to excellence. We value proactive individuals eager to develop their expertise in HVAC systems while delivering outstanding support to our customers.

Pay:

$40.00 per hour Expected hours: 40.0 per week

Work Location:

In person