Inside HVAC Support Engineer Lennox International - 3.1 Richardson, TX Job Details Full-time 4 hours ago Qualifications Customer communication Air conditioning unit repair Equipment installation HVAC system installation Full Job Description Lennox (

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LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us. This consultant provides detailed and complex technical assistance to dealers, contractors and field sales personnel to resolve system issues. Duties include, but are not limited to: Provide advanced troubleshooting and installation assistance for HVAC/R equipment. Diagnose escalated issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution. Provide technical documentation to contractors, engineers and Lennox personnel. Guide callers to the appropriate field personnel if first-hand attention is required. Document call information into the call-tracking database in the event additional follow-up is required. Identify and help implement process improvements. Act as a liaison to other departments. Mentor and provide work leadership to others technical consultants. High school diploma or equivalent experience required. At least 5 years related technical consulting experience. Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment. Advanced knowledge and experience in the installation and service of HVAC/R equipment. Excellent verbal and written communication skills. Excellent customer service skills, analytical ability, and troubleshooting skills. Ability to handle and prioritize multiple technical requests. Proficient in Microsoft Office Suite. Experience with SAP preferred. Capacity to serve as a Subject Matter Expert for the Technical Services Department. Strong presentation skills.