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Production Support Engineer

Job

Tata Consultancy Services

New Castle, DE (In Person)

$97,500 Salary, Full-Time

Posted 1 week ago (Updated 2 days ago) • Actively hiring

Expires 7/24/2026

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Job Description

Must Have Technical/Functional Skills Education:
Bachelor's degree in Computer Science, Information Technology, or a closely related field.
Technical Skills:
Proficiency in Linux/Unix, SQL, and programming languages like Java or Python. Experience with monitoring tools (e.g., Dynatrace, Datadog) and ticketing systems (e.g., JIRA, ServiceNow) is highly valued.
Problem-Solving:
Strong analytical abilities to digest complex issues under pressure in fast-paced production environments.
Communication:
Excellent verbal and written communication skills to update stakeholders, business partners, and clients on system status and incident resolutions.
Roles & Responsibilities Incident Management & Troubleshooting:
Act as the first line of defense, monitoring live systems and responding to alerts, bugs, or system crashes. Root Cause Analysis (RCA): Investigate underlying issues to identify the root cause and implement preventative measures to stop recurring problems.
Cross-Functional Collaboration:
Partner with software development, QA, and infrastructure teams to deploy code fixes, patches, and major releases during maintenance windows.
System Monitoring & Optimization:
Build and manage application performance monitoring solutions to guarantee system health.
Documentation:
Maintain runbooks, incident tracking, and standard operating procedures (SOPs) for rapid issue resolution.
Location:
Need to Work from Office all 5 days a week.
Salary Range:
$90,000 to $105,000 per year Location New Castle, DE Job Function
TECHNOLOGY
Role Engineer Job Id 417209 Desired Skills MySql Salary Range $90,000-$105,000 a year
Desired Candidate Profile Qualifications :
BACHELOR OF COMPUTER
SCIENCE