We are seeking an experienced Production Support professional with 5+ years of experience to support mission-critical production systems within a federal claims processing environment. This role is responsible for ensuring stability, performance, and continuous improvement of applications supporting claims vouchering, adjudication, and EDI processing.

The ideal candidate will provide:

• Ensure successful execution of batch jobs and workflows; respond to alerts and system issues.
• Diagnose, troubleshoot, and resolve job failures (abends), including restarting production and test jobs.
• Provide Tier 1/L1 support for production applications and tenant systems. Incident Management & Issue Resolution
• Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure
• Conduct root cause analysis (RCA) and identify recurring incident patterns
• Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce)
• Collaborate with development, QA, and infrastructure teams for issue resolution Data Analysis & EDI Processing
• Analyze and process

EDI 837/835

healthcare claims and XML files

• Investigate claim errors (e.g., 999 rejections) and ensure data integrity
• Write and execute complex SQL queries across multi-database (Oracle) environments Documentation & Continuous Improvement
• Develop and maintain SOPs, runbooks, and system documentation
• Document monitoring design, workflows, and support processes
• Contribute to continuous improvement initiatives and operational efficiency Required Skills Required Skills & Qualifications
• Bachelors degree in computer science, IT, or related field (or equivalent experience)
• 5-7+ years of experience in IT production support or operations, specifically supporting Claims and EDI systems
• Experience with CA-7 job scheduling and batch processing
• Strong analytical, troubleshooting, and problem-solving skills
• Proficiency in SQL queries, able to run SQL statements, etc.
• EDI 837 transactions is mandatory (835 is a plus), XML processing
• Experience with incident management processes and tools
• ServiceNow is required, other tools welcomed.
• Knowledge of Claims Adjudication processes (Healthcare domain)
• Experience with EDI transaction standards and healthcare claims systems
• Exposure to object-oriented programming languages
• Experience working with Blue Cross Blue Shield (BCBS) or similar plans is required ________________________________________ Technical Skills

• Scripting:

  Python, Groovy (Jenkins pipelines)

• Monitoring Tools:

  Dynatrace, Jenkins, Prometheus

• Databases:

  Oracle, SQL, Snowflakes

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Tools:

Jenkins, SharePoint, Salesforce or similar ticketing systems