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Production Support Engineer (need locals)

Job

Global Bridge InfoTech Inc.

Richardson, TX (In Person)

Full-Time

Posted 3 days ago (Updated 1 day ago) • Actively hiring

Expires 7/25/2026

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Job Description

Key Responsibilities -
Java Backend Production Support:
Provide production support for Java-based backend applications, ensuring system stability and high availability. Troubleshoot and resolve Sev1/Sev2 production incidents within defined SLAs. Analyze application logs and system behavior using tools like Splunk and Datadog to identify root causes quickly. Debug backend issues related to APIs, microservices, and integration flows built in Java. Perform SQL-based data validation and investigation to identify data inconsistencies and production issues. Monitor application health and performance across production environments and proactively detect anomalies. Work on Linux servers for log analysis, service checks, and basic operational troubleshooting. Support and troubleshoot Kafka-based messaging systems , including message flow, lag, and processing issues. Participate in API testing and validation to ensure correct service behavior during incidents and releases. Support cloud-based environments and CI/CD pipelines , including deployment verification and post-release checks. Conduct root cause analysis (RCA) and document findings with preventive actions to avoid recurring issues. Collaborate with development, DevOps, and QA teams to implement permanent fixes and system improvements. Focus on reducing downtime through fast issue identification, incident triage, and proactive monitoring. Identify recurring production issues and contribute to long-term stability improvements and automation opportunities.