Lead Service Tech Posted by Pro Ski and Mountain Service on 08/18/2026 Job Basics

Industry Sector:

Outdoor, Snow

Job Categories:

Retail•Bike Mechanic•Ski Technician

Company Type:

Accessories, Apparel/SoftGoods, HardGoods/Equipment, Service, Retail

State:

WA

City:

North Bend

Country:

United States

Required Experience:

1•3 years

Job Type:

Full Time

Salary:

$44•50,000 Required to

Relocate:

No Required to

Travel:

No

Employee May Telecommute:

No

Job Seeker Must Live Within:

25 miles Job Description & Requirements Pro Ski and Mountain Service is hiring an experienced Service Manager to lead our service department and uphold the highest standards of ski and snowboard tuning, mounting, and general gear repair. We're looking for the right person to step in and help guide our busy, high-energy shop. The ideal candidate is a skilled technician with strong leadership instincts, a passion for mountain sports, and the ability to maintain an organized, efficient, and professional service environment. Requirements 1-3 years of experience in a ski service environment Weekend availability Exceptional organization and attention to detail Ability to prioritize in a fast-paced environment Excellent customer service Positive attitude and strong problem-solving skills Duties Forecast staffing needs and manage service workflow Run and maintain service operations in LightSpeed POS Manage the shop's indemnification list Train technicians and ensure current binding certifications Monitor supply purchasing and maintain proper tooling Stay current on product recalls Oversee warranty processing and customer repairs Intake and release customer service work Perform machine maintenance Execute binding mounts (with and without jigs) across all categories: Touring/Tech Alpine Telemark Splitboard Snowboard Cross-country Custom mounts Tune and repair skis and snowboards: Full/basic tunes Race tunes Edges and hot wax P-tex and base patches Use the Vermont Release Calibrator for torque testing Coordinate gear maintenance for Pro Guiding Service Assist with rentals during peak periods Perform boot service work as needed Support the sales floor when required Maintain backshop cleanliness and contribute to overall store upkeep About Pro Ski and Mountain Service We aim to be the #1 Backcountry Mountain Shop in the PNW. We excel at our core competencies: Snow, Rock, Alpine, & Trail. Our shop is located in the heart of North Bend, WA just outside Seattle. We are a full service ski / snowboard shop and outdoor retailer. We are a well established ski, rock and alpine retail sales and service shop located in the heart of the Central Cascade Mountains. Our staff and clientele are engaged, authentic users in the categories we participate in. We strive to maintain the highest level of knowledge, service and authenticity in the industry, aided by our highly experienced guides from our guiding service. We are the Northwest's original Dynafit Competency Center and have authored 3 backcountry ski/ split board guide and skills books.