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Job Ref:

3175979387

Employer:

Network Company Name:

RAY AMERICA INC.

Industry:

Healthcare other

Job Type:

Full Time State:

California City:

Buena Park Zip Code:

90620

Post Date:

09/13/2026

Job Description Job Description Job Title:

Medical Equipment Engineer III Position Summary The Medical Equipment Engineer III serves as a senior technical expert responsible for providing advanced-level installation, troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role requires expert technical knowledge, exceptional customer service skills, and the ability to lead and mentor junior engineering staff. The Engineer III acts as a technical escalation point, ensures service excellence, and supervises Medical Equipment Engineer I and II team members while contributing to continuous improvement initiatives and internal training. Key Responsibilities Provide expert-level technical support for complex dental equipment issues, both remotely and on-site Serve as the primary escalation point for unresolved or advanced technical cases from Engineer I and II staff Install, configure, inspect, test, and validate advanced dental equipment at customer sites Diagnose complex system failures and recommend corrective actions and long-term solutions Lead on-site service activities for critical installations, upgrades, retrofits, and major repairs Supervise, mentor, and provide technical guidance to Medical Equipment Engineer I & II team members Support onboarding and training of new engineers, including field shadowing and skills development Review service documentation for accuracy, completeness, and compliance with company standards Communicate clearly and professionally with customers, vendors, and internal stakeholders to resolve issues and manage expectations Monitor and analyze service metrics such as resolution time, repeat service calls, and customer satisfaction Collaborate with engineering, quality, and product teams to provide feedback on equipment performance and design improvements Support internal process improvement initiatives and contribute to best-practice development Travel regularly to client sites (average 2-7 days per assignment) and provide leadership during multi-day or complex service engagements Ensure safe handling, transport, setup, and operation of equipment (up to 50 lbs) Perform other duties as assigned by management Supervisory Responsibilities Directly supervises Medical Equipment Engineer I and II positions Provides performance feedback, coaching, and technical development support Assists management with workload planning, scheduling, and skills assessments Required Qualifications Associate degree required; Bachelor's degree in Biomedical Engineering, Electronics, or a related technical field preferred 5+ years of hands-on experience servicing medical or dental equipment, with demonstrated advanced troubleshooting expertise Prior experience mentoring, leading, or supervising technical staff Strong mechanical, electrical, and diagnostic skills across a broad range of clinical equipment Proven ability to communicate complex technical information clearly to customers and internal teams Excellent customer service, interpersonal, and conflict-resolution skills Proficiency in Microsoft Office (Word, Excel, Outlook) and service documentation systems Valid driver's license and ability to travel regularly Ability to work independently, prioritize tasks, and manage multiple complex service cases Must be able to kneel, bend, stand for extended periods, work in tight spaces, and lift up to 50 pounds