Field Service and Customer Support Travel to domestic and international customer locations to install, service, troubleshoot, and repair mechanical systems and custom automation equipment. Diagnose mechanical failures and abnormal equipment conditions, identify root causes, and implement corrective actions. Perform mechanical adjustments, repairs, and retrofits to restore equipment to operational readiness. Provide technical guidance and instruction to customers on operation, maintenance, and safe use of equipment. Act as the mechanical point of contact at customer sites, coordinating with ATS Project Management, Engineering, and the customer to ensure work is executed per plan. Complete detailed service and technical reports documenting work performed, observations, and follow up actions. Identify opportunities to improve equipment performance, reliability, or serviceability and communicate recommendations to internal teams. Mechanical Engineering and Technical Support Perform engineering calculations related to strength of materials, forces, speeds, loads, and mechanical performance as applicable to troubleshooting and support activities. Analyze engineering drawings and specifications to support field troubleshooting, modifications, and upgrades. Produce or revise detail drawings, sketches, and bills of materials to support service activities using AutoCAD and
SOLIDWORKS.
Specify replacement components and coordinate requisitions with appropriate delivery timelines. Support system debug, integration, and problem resolution alongside fabricators, machinists, electricians, and controls engineers. Review machine operations and sequences with controls and software teams to resolve mechanical control interface issues. Ensure compliance with applicable safety standards, customer specifications, and ATS engineering practices. Collaboration and Business Support Embed with CAPEX project teams during system build phases to gain deeper understanding of ATS technology platforms. Communicate progress, risks, and technical findings clearly to customers and internal stakeholders. Monitor for opportunities to suggest additional service work, spare parts, or enhancements that improve long term customer outcomes, while maintaining a service focused, non sales driven approach. When required, support on call or remote troubleshooting efforts in alignment with business needs. Represent ATS professionally at customer sites, demonstrating integrity, technical competence, and customer focus.
QUALIFICATIONS
Education Associate's Degree in Mechanical Engineering, Mechanical Engineering Technology, or a related engineering discipline (required). Bachelor's Degree in Mechanical Engineering or related field (preferred). Experience Minimum of five years of hands-on experience supporting, servicing, or troubleshooting mechanical automation equipment, custom machinery, or industrial systems. Strong understanding of mechanical systems including mechanisms, pneumatics, hydraulics, bearings, drives, and structural components. Demonstrated ability to diagnose and resolve mechanical system issues in field environments. Ability to read and interpret engineering drawings, technical documentation, and equipment manuals. Proficiency with common hand tools, machine tools, and testing instruments. Solid written and verbal communication skills with the ability to interface effectively with customers and cross functional teams. Willingness to travel extensively; travel is typically up to 50-60% annually with potential for short and long term assignments.
Qualification:
Bachelor's Degree (B.E./B.Tech) in Mechanical Engineering or a related field.
Field Service and Customer Support Travel to domestic and international customer locations to install, service, troubleshoot, and repair mechanical systems and custom automation equipment. Diagnose mechanical failures and abnormal equipment conditions, identify root causes, and implement corrective actions. Perform mechanical adjustments, repairs, and retrofits to restore equipment to operational readiness. Provide technical guidance and instruction to customers on operation, maintenance, and safe use of equipment. Act as the mechanical point of contact at customer sites, coordinating with ATS Project Management, Engineering, and the customer to ensure work is executed per plan. Complete detailed service and technical reports documenting work performed, observations, and follow up actions. Identify opportunities to improve equipment performance, reliability, or serviceability and communicate recommendations to internal teams. Mechanical Engineering and Technical Support Perform engineering calculations related to strength of materials, forces, speeds, loads, and mechanical performance as applicable to troubleshooting and support activities. Analyze engineering drawings and specifications to support field troubleshooting, modifications, and upgrades. Produce or revise detail drawings, sketches, and bills of materials to support service activities using AutoCAD and
SOLIDWORKS.
Specify replacement components and coordinate requisitions with appropriate delivery timelines. Support system debug, integration, and problem resolution alongside fabricators, machinists, electricians, and controls engineers. Review machine operations and sequences with controls and software teams to resolve mechanical control interface issues. Ensure compliance with applicable safety standards, customer specifications, and ATS engineering practices. Collaboration and Business Support Embed with CAPEX project teams during system build phases to gain deeper understanding of ATS technology platforms. Communicate progress, risks, and technical findings clearly to customers and internal stakeholders. Monitor for opportunities to suggest additional service work, spare parts, or enhancements that improve long term customer outcomes, while maintaining a service focused, non sales driven approach. When required, support on call or remote troubleshooting efforts in alignment with business needs. Represent ATS professionally at customer sites, demonstrating integrity, technical competence, and customer focus.
QUALIFICATIONS
Education Associate's Degree in Mechanical Engineering, Mechanical Engineering Technology, or a related engineering discipline (required). Bachelor's Degree in Mechanical Engineering or related field (preferred). Experience Minimum of five years of hands-on experience supporting, servicing, or troubleshooting mechanical automation equipment, custom machinery, or industrial systems. Strong understanding of mechanical systems including mechanisms, pneumatics, hydraulics, bearings, drives, and structural components. Demonstrated ability to diagnose and resolve mechanical system issues in field environments. Ability to read and interpret engineering drawings, technical documentation, and equipment manuals. Proficiency with common hand tools, machine tools, and testing instruments. Solid written and verbal communication skills with the ability to interface effectively with customers and cross functional teams. Willingness to travel extensively; travel is typically up to 50-60% annually with potential for short and long term assignments.
Qualification:
Bachelor's Degree (B.E./B.Tech) in Mechanical Engineering or a related field.
