On-Site Low-Voltage Programmer / AV Systems Engineer

On-Site Low-Voltage Programmer / AV Systems Engineer Defined Entertainment Design, Inc - 1.0 Newbury Park, CA Job Details Full-time $34 - $39 an hour 1 day ago Benefits 401(k) Paid time off Cell phone reimbursement Flexible schedule Qualifications Project team coordination Access control systems Vendor relationship building Google Workspace Network design WordPress Phone communication Supplier management Technical documentation AV system installation System design Mid-level Driver's License Team management Driving QuickBooks Online Mentoring Systems engineering Vendor relationship management QuickBooks Network performance optimization Computer skills Working in the AV industry Systems & applications support Low voltage Network infrastructure management Cross-functional collaboration Leadership Communication skills Client interaction via phone calls Full Job Description About the Role We are seeking a skilled Lead Programmer and AV Systems Engineer to join our team at Defined Entertainment Design LLC. You will lead the programming and engineering of custom audio-visual (AV) and automation systems for residential and commercial clients. This is a hands-on technical leadership role involving system design, programming, troubleshooting, client support, and team coordination in a fast-paced environment. Key Responsibilities Company Description Lead programming and configuration of Control4 automation systems, Araknis networks, Ubiquiti networks, cameras, and access control systems. Design and optimize enterprise-level networks while monitoring and supporting hundreds of active client systems to ensure high reliability and minimal downtime. Work with team to handle end-to-end project workflow: estimates/designs → hookup sheets → bench configuration/testing → installation support → client training/handover. Provide remote troubleshooting and phone support for clients, prioritizing urgent issues (e.g., internet outages) and deciding on tech support coverage vs. billable work. Perform monthly computer support for clients using Splashtop (scheduling, remote access, Mac permissions). Maintain internal IT systems (Windows PCs, QuickBooks servers, Control4 licensing). Collaborate with installation, design, and QA teams to maximize efficiency, profitability, and client satisfaction. Manage vendor relationships and leverage tech support (Control4, Snap, Ubiquiti, etc.). Document systems, processes, and client setups; maintain trackers and to-do lists. Required Skills & Experience Strong experience with Control4 programming and Composer. Proficiency in network design and management ( Ubiquiti UniFi , Araknis, OvrC). Hands-on AV system integration, configuration, troubleshooting, and remote support. Experience with Google Workspace, and client management tools. Ability to create estimates, hookup sheets, and detailed documentation (photos, guides, diagrams). Excellent problem-solving, prioritization, and client communication skills. Valid driver's license and ability to occasionally go on-site for support or setups. Nice-to-Haves Experience with Control4 drivers, custom programming, or enterprise networks. Experience with QuickBooks. Familiarity with Splashtop, IObit tools, WordPress/Elementor, or similar. Previous leadership or mentoring experience in a small team. What We Offer Hourly pay of $34-$39/hour depending on experience. Flexible schedule, Retirement Plan and Accrued PTO. Opportunity to work on diverse, high-end AV and automation projects. Supportive team environment with experienced colleagues and strong QA/installation support. Tools and resources needed to succeed (GSuite admin access, vendor dealer codes, etc.).

Pay:

$34.00 - $39.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) Cell phone reimbursement Paid time off Application Question(s): Do you hold the following certifications? Control4 Certified Associate Technician Control4

Certified Technician Experience:

Programming:

2 years (Preferred)

License/Certification:

Drivers License (Required) Ability to

Commute:

Newbury Park, CA (Required)

Work Location:

In person