Systems Support Engineer

Technical support professional responsible for remote and onsite troubleshooting, software support, customer upgrades, and issue resolution for automated material handling and robotic systems. Job Requirements 6 months to 2+ years of relevant experience in automation, controls, software support, or industrial systems Experience with PLC programming and automation systems such as Allen-Bradley and similar platforms Knowledge of Oracle PL/SQL, Microsoft Transact

SQL, .NET

Framework, Visual Basic, Java, OpenEdge ABL/Progress, or related programming environments Strong TCP/IP networking skills Understanding of industrial system integration with servo motors, electrical systems, and software platforms Ability to read and interpret electrical drawings, mechanical drawings, IT diagrams, and layouts Ability to work in a 24/7 on-call rotation Ability to travel as needed, including occasional international travel Valid passport required Preferred Skills Bachelor's degree in a relevant technical field French language skills Experience with customer training and support documentation Experience supporting upgrade projects and after-sales software development Job Responsibilities Provide remote and onsite support for software, electrical, and mechanical troubleshooting of automated systems Analyze, debug, commission, and support automation software systems based on customer requirements Perform root cause analysis for software issues, production issues, and recurring system problems Read and interpret electrical and mechanical drawings to identify and support equipment issues Develop, test, and deploy after-sales software features Assist with current and upcoming projects Manage support tickets and maintain knowledge base documentation for customer issues and resolutions Support smaller customer upgrade projects, including scheduling, communication, and deployment coordination Provide onsite and remote customer training on purchased software systems Identify and communicate service opportunities to management Ensure compliance with quality, health, safety, and internal process standards Participate in escalation management and 24/7 support coverage

Pay Details:

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for

Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.