Robot Support Engineer

Robot Support Engineer
Philadelphia, PA
24 Apr 2026
22520506
Summary
Philadelphia, PA
In-Person
$112500.00 per Year
0 Months Experience
Master's degree
No Commission
40.00 hours per week / Day Shift / Full-Time
Description Robot Support Engineer at Augean Robotics, Inc. located in Philadelphia, PA. Remote work not permitted. May require infrequent travel to unanticipated client sites in the U.S. to address emergent client needs, assist with Burro robots, or train on a new product. Directly interface with customers to triage high severity failures with field support team and improve machine up-time. Analyze robot diagnostic data to identify control limits for pre-emptive corrective actions. Assess fleet performance, cluster similar failure modes, prioritize issues for engineering, and assign issue resolution tasks to appropriate team members. Work with our engineering team to develop scalable fleet operations and diagnostic tools to enable remote support for thousands of machines. Influence engineering development scope and timeline. Support, coordinate, and improve software deployment process across the fleet. Communicate the voice of the customer internally. Requires Master's degree in Mechanical Engineering, Robotics, a closely-related field or the equivalent. Starting annual salary $112,500.00. To apply email your resume to Vanessa McGrath, vanessa@burro.ai or mail it to 421 N 7th Street, Ste 500, Philadelphia, PA 19123. Additional Details How To Identify Potential Job Scams