Community Service Representative Manager

Job description Why Join CCD? At CCD, you'll lead a team that plays a visible and meaningful role in shaping the experience of Center City Philadelphia every day. This is an opportunity to combine leadership, service, and active field work while contributing to a mission-driven organization dedicated to a clean, safe, and thriving downtown. Are you a hands-on leader who thrives in a fast-paced, people-centered environment? Do you enjoy working outdoors, leading teams, solving problems in real time, and making a visible impact in a dynamic urban setting? Center City District (CCD) is seeking a Community Service Representative Manager to lead and support a team of Community Service Representatives (CSRs) who help keep Center City clean, safe, welcoming, and vibrant. This is an ideal opportunity for a strong people manager who enjoys active, field-based work, values public service, and brings flexibility to support a downtown environment, including weekend and nontraditional hours of work. About The Role As a Community Service Representative Manager, you will oversee and motivate a team of frontline ambassadors who engage residents, businesses, workers, and visitors throughout Center City. This is not a desk-bound management role—this position requires working outdoors daily , coaching staff in the field, coordinating operations, and responding proactively to issues as they arise. You'll lead a team that represents the CCD brand through exceptional customer service, public engagement, place management, and collaboration with community stakeholders and city partners. What You'll Do Lead, coach, and manage a team of Community Service Representatives, setting clear expectations and fostering accountability and high performance. Coordinate field operations and public outreach across assigned service areas to ensure visible, welcoming, and effective ambassador coverage. Support and develop a team delivering exceptional customer service, problem-solving assistance, and place management services. Identify and respond to community relations and public safety concerns, collaborating with internal teams and city agencies as appropriate. Conduct field supervision, review reports, monitor service quality, and provide ongoing training and support. Build strong relationships with businesses, property staff, residents, and community partners. Ensure staff compliance with safety protocols, policies, procedures, and equipment standards. Support data collection, surveys, reporting, and operational problem-solving efforts. Maintain certifications, including CPR/First Aid (or willingness to obtain). Keywords clubs-organizations environment-health-and-safety-hsse ecology-environment time-and-attendance hours-of-work coaching-mentoring maintenance-repair-and-operations-mro training-certification education-training training-and-development compliance policies-and-practices fashion-designers-collections credit-and-collections google-surveys reporting-and-disclosure adaptive-project-management-and-reporting first-aid