Other Service Line

• GeoSpatial Sr.

Analyst MAP

• GSSANL (Reno, NV, 89501) | 05/21/26

Job Description Job Description:

L1 DC Technician

Onsite

• Sparks, NV
  XXXX
  Client Kit
  BGV must be cleared to start What are the top 3 skills required for this role?
• Understanding core data center components:
• Hands-on Troubleshooting & Break-Fix Skills
• Cabling & Documentation Discipline Must be comfortable working in a rotational shift environment.

(No Night Shift) Job Description/ Responsibilities L1

DC Technicians JD:

( 2-3 Years)

1. Data Center Operations

Perform rack & stack of servers, network devices, and storage equipment

Handle cabling (fiber & copper) including labeling and cable management

Support installation, relocation, and decommissioning of hardware

2. Hardware & Inventory Management

Receive and verify hardware shipments against purchase orders / delivery notes

Perform physical inspection of equipment for damages upon arrival

Maintain accurate inventory records (asset tagging, tracking, updates)

Manage spares inventory and ensure availability of critical components

Coordinate hardware returns (RMA), dispatch, and logistics tracking

Ensure proper storage, labeling, and documentation of all assets

3. Incident & Request Handling

Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)

Perform basic troubleshooting (L1 triage) for:

Server hardware issues

Network connectivity (Layer 1 checks)

Escalate issues to L2/L3 teams with proper logs and updates

4. Remote Hands Support

Act as hands & eyes support for remote engineers

Execute tasks such as:

Cable reseating

Power cycling devices

Console access setup

Basic hardware replacement (as guided)

5. Monitoring & Reporting

Monitor alerts from DC tools / dashboards

Update tickets with accurate troubleshooting steps and status

Maintain documentation, asset inventory, and audit records

6. Compliance & Safety

Follow data center security and access protocols

Adhere to ESD, safety, and PPE standards

Ensure readiness for audits and compliance checks

Required Skills

Technical Skills

Basic understanding of:

Networking fundamentals (IP, switching, patching)

Server hardware components

Fiber & Ethernet cabling

Familiarity with:

Ticketing tools (ServiceNow or similar)

Basic console tools (SSH, Putty)

Soft Skills

Strong coordination and communication skills

Ability to manage physical inventory and logistics tasks

Comfortable working in a rotational shift environment.

Attention to detail and documentation accuracy

Additional Sills:

• Either skills or additional skills are required
  

Skills:

Category Name Required Importance Experience Areas of Expertise Cabling Yes 1 Infrastructure Services Datacenter Yes 1 Technical Skills Documentation Skills Yes 1